Administrative and Care Coordinator Assistant Coastal Therapy Group Carlsbad, CA Job Details Part-time $22 - $26 an hour 1 day ago Benefits 401(k) 401(k) matching Flexible schedule Qualifications Spanish Google Workspace Phone communication Medical coding Client rapport building Attention to detail Healthcare privacy protection Organizational skills Client interaction via phone calls Full Job Description Coastal Therapy Group is seeking a motivated, detail-oriented Administrative and Care Coordinator Assistant to support our Care Coordinator in delivering excellent service to our patients and clinicians. This role blends direct patient interface and coordination with general office administration, and is ideal for someone who thrives in a fast-paced, people-centered environment in the mental health space. About the Role You'll play a key part in the patient experience — from the first inquiry to the initial intake — while also helping keep our office running smoothly day to day. If you're organized, personable, and enjoy variety in your work, we'd love to hear from you. Responsibilities Care Coordination Support Follow up with patient inquiries, assess clinical needs, and match patients with an appropriate therapist to schedule a consult Confirm required documentation is complete before each scheduled intake Respond promptly to billing inquiries from patients and clinicians Field incoming client calls and ensure timely, appropriate follow-up Identify and qualify potential clients for group therapy programs Maintain accurate, up-to-date data reports General Office & Administrative Support Collect clinician payroll data on a biweekly basis Manage office supplies and equipment Maintain a clean, professional, and welcoming office environment Create and print marketing materials (including weekly Google Business Profile posts) Process mail and insurance payments Assist with office meeting and event planning Support other related functions as they arise Required Skills Excellent interpersonal, verbal, and written communication skills Strong customer service orientation with a warm, empathetic phone manner Ability to handle sensitive patient information with discretion and professionalism Strong organizational skills and attention to detail Ability to multitask and prioritize in a fast-paced office environment Ability to appropriately and effectively handle clients who reach out in a crisis or highly emotional state A warm, positive attitude and a genuine enjoyment of connecting with and supporting people Desired Skills Familiarity with an EMR system (SimplePractice preferred) Proficiency with software tools such as Google Workspace, Canva, AI tools Experience managing social media platforms (Instagram, Facebook, etc.) Basic knowledge of medical/insurance billing and coding Experience in a healthcare, mental health, or wellness setting Comfort with basic data entry and reporting tools (e.g., spreadsheets) HIPAA awareness/training Bilingual (Spanish or other language) a plus Coastal Therapy Group is an equal opportunity employer.

Pay:

$22.00 - $26.00 per hour Expected hours: No more than 20.0 per week

Benefits:

401(k) 401(k) matching Flexible schedule Application Question(s): You receive an email from a new patient inquiry from a parent named Jane Doe. They are seeking therapy for their 12-year-old child and were referred to therapy by their pediatrician. They are interested in if we accept their insurance, Blue Shield of California and they want to schedule as soon as possible. The therapist that has availability to see them has time next Tuesday at 4 PM or next Wednesday at 11 AM. Write a response of what you would say to them in an email or what you would say in a voicemail if you were to call them back.

Work Location:

Hybrid remote in Carlsbad, CA 92008