Company Overview Founded in 1987, our company is a leading distributor specializing in IT hardware and software products. With a professional team and multiple locations, we are committed to delivering innovative solutions and value-added services to our partners across the industry. Job Summary The Senior Credit & Collection Specialist is responsible for managing accounts receivable (AR) collections, credit analysis, and customer account maintenance to ensure timely payments and accurate account status. This role supports credit risk management by reviewing customer creditworthiness, processing credit applications, releasing credit holds, and maintaining accurate financial records. The position works closely with customers, sales, management, and internal departments to resolve billing discrepancies, improve cash flow, and maintain healthy customer account relationships. Key Responsibilities Perform accounts receivable (AR) collections and reconciliations, including follow-up on past due invoices and resolution of short pays, deductions, and billing discrepancies. Investigate and resolve invoice discrepancies by working directly with customers and internal departments to ensure accurate account settlement. Respond to customer inquiries related to billing, payments, and account status in a timely and professional manner. Provide leadership and oversight in credit and collections operations by driving process improvements, ensuring timely resolution of customer account issues, and maintaining compliance with company policies, procedures, and internal controls. Coach and mentor team members by sharing expertise, developing best practices, and fostering a collaborative environment to improve team capabilities, performance, and operational effectiveness. Review and release daily credit holds for sales orders based on established credit policies and account status. Verify new customer credit applications for accuracy, completeness, and compliance; establish and set up new customer accounts in the system. Maintain and update customer credit files, including credit applications, bank ratings, trade references, resale tax exemption forms, and e-waste verification (Canada only). Process daily check deposits and ensure accurate recording of payments in the accounting system. Reconcile daily payments received, enter transaction notes, and maintain accurate documentation of bank statements and supporting records. Assist with monitoring and reviewing customer accounts for credit line approvals and order release decisions. Support management in analyzing customer creditworthiness using financial and non-financial data to determine credit limits and payment terms within assigned authority. Provide backup support for credit and collections operations, assisting with daily tasks, reporting, and special projects as needed. Ensure compliance with company credit policies, procedures, and internal controls. Qualifications Education Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred. Experience 5+ years of experience in accounts receivable, credit and collections, or related finance operations required. Experience managing B2B customer accounts, reviewing credit applications, and supporting credit decisions preferred. Prior experience in distribution, high-volume transaction processing, or customer account management is a plus. Experience handling collections, dispute resolution, account reconciliations, and resolving billing discrepancies. Experience using ERP/accounting systems such as Oracle, NetSuite, and Microsoft Office applications, especially Excel. Skills and Abilities Strong knowledge of accounts receivable, credit management, collections, and account reconciliation processes. Ability to independently manage collection activities, prioritize tasks, and resolve outstanding customer balances. Strong analytical skills with the ability to assess customer creditworthiness and risk using financial and non-financial data. High attention to detail and accuracy in payment application, data entry, account reconciliation, and record maintenance. Excellent communication, customer service, and negotiation skills with the ability to resolve disputes and manage challenging accounts professionally. Strong problem-solving skills with the ability to identify issues and implement effective solutions. Ability to work independently and collaborate effectively with cross-functional teams. Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. Leadership skills with the ability to support and mentor team members, handle complex accounts, share best practices, and improve collection processes. Strong understanding of credit policies, risk assessment, internal controls, and compliance requirements. Bilingual of Engalish and Mandarin is preferred.

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance

Work Location:

In person