Responsibilities:

Manage assigned accounts involving overdue association balances and follow established steps to support timely recovery efforts.
Communicate with property owners by phone and in writing to discuss outstanding amounts, answer questions, and encourage workable payment arrangements.
Prepare and process collection-related documents such as notices, liens, legal filings, and wage garnishment paperwork in coordination with internal procedures.
Review client-provided account details for accuracy and confirm that records are correctly reflected in the firm's collection software.
Maintain clear documentation of account activity, conversations, payment commitments, and next steps to support accurate case tracking.
Respond effectively to challenging customer interactions and apply sound judgment to de-escalate concerns while protecting firm standards.
Work closely with attorneys and collections team members to move files forward and ensure deadlines and documentation requirements are met.
Support office-based workflows that require handling physical paperwork, signatures, and other administrative collection tasks.

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