Collections Specialist at Robert Half Collections Specialist at Robert Half in Cincinnati, Ohio Posted in 1 day ago.

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full-time We are seeking an experienced Collections Specialist to join our team. This role is ideal for a results-driven professional who is comfortable managing a high volume of customer accounts, communicating through frequent outbound calls and emails, and following up consistently to resolve outstanding balances. Key Responsibilities Manage a high volume of customer accounts and outstanding receivables. Make high-volume outbound collection calls to customers regarding past-due balances. Send and respond to a high volume of collection-related emails while maintaining professional and timely communication. Contact customers to discuss outstanding invoices, payment status, account discrepancies, and payment arrangements. Research account history and resolve billing or payment issues that may delay collection. Negotiate payment arrangements and follow established collection policies and procedures. Document all customer interactions, collection activity, promises to pay, and account updates accurately in the system. Prioritize accounts based on aging, balance, and collection status. Work closely with Accounts Receivable, Billing, Sales, and other internal teams to resolve account issues. Meet or exceed established collection, call, email, and cash-recovery goals. Qualifications 1+ years of business-to-business or high-volume collections experience preferred. Comfortable making a high volume of outbound calls every day. Strong written communication skills and experience handling high-volume email correspondence. Excellent follow-up, organization, and time-management skills. Ability to handle difficult conversations professionally and confidently. Strong attention to detail and ability to manage multiple accounts simultaneously. Experience with accounting, billing, collections, or ERP systems preferred. Proficiency with Microsoft Excel and Microsoft Office. Self-motivated and results-oriented with the ability to work independently in a fast-paced environment. Ideal Candidate The ideal candidate is persistent, organized, and comfortable working in a metrics-driven collections environment . They enjoy communicating with customers, are confident making outbound calls, and can effectively manage a large volume of emails and accounts while maintaining accurate documentation.