A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Credit/Collections Specialist CFS•4.0 Portland, OR Job Details $55,000•$65,000 a year 3 hours ago Qualifications VLOOKUP function Customer communication Customer relationship building Risk mitigation strategy development Employee relationship building Client relationship development Excel data analysis
Full Job Description Credit/Collections Specialist Location:
NW Portland•
Hybrid Flex Salary:
$55,000•65,000 About the Role This position serves as a vital operational bridge between internal sales teams and external accounts, managing risk and maintaining healthy cash flow. As a Credit Specialist, you will take ownership of a combined B2B and B2C portfolio, evaluating credit agreements, tracking payment trends, and investigating billing disputes. Based out of the Portland office in a hybrid environment, this role balances analytical credit risk assessment with proactive client communication, making it an excellent fit for a professional who enjoys problem-solving and building collaborative business relationships. The team is looking for a grounded, detail-oriented individual who carries themselves with a steady energy and addresses delinquent accounts with confidence and care. You will play a key role in negotiating structured payment plans, supporting the underwriting process, and collaborating across departments to resolve payment issues while delivering exceptional, solutions-oriented service.
Key Responsibilities Portfolio Management:
Monitor and manage customer credit agreements and daily payment activity across dedicated B2B and B2C accounts to hit monthly collections goals.
Risk Assessment:
Evaluate ongoing customer credit risk, review account trends, and recommend structured solutions directly to the corporate underwriting team.
Relationship Building:
Establish and maintain strong, collaborative relationships with internal sales divisions and external customer accounts.
Dispute Resolution:
Proactively investigate, track, and resolve customer payment discrepancies, short-payments, and billing trends.
Delinquency Negotiation:
Contact past-due accounts and professionally negotiate formal payment plans to minimize corporate financial exposure.
Customer Service Excellence:
Provide high-quality, responsive support to all internal and external stakeholders regarding credit limits and account status.
Operational Administration:
Support the broader credit department with necessary data entry, administrative tasks, and specialized operational projects as needed. Requirements 2 or more years of progressive experience within corporate credit risk assessment, commercial underwriting, or collections management. Solid understanding of core credit principles, risk mitigation techniques, and commercial collection strategies. Intermediate proficiency utilizing Microsoft Excel, including practical experience managing data with pivot tables and VLOOKUPs. Strong written and verbal communication skills. A proactive, team-oriented mindset focused on relationship-building and collaborative problem resolution. Ability to successfully complete standard pre-employment screening processes. Timing is everything. Whether you are aggressively in a job search or simply passive for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement for accounting and finance professionals. Many of our positions are not posted on the internet. Please contact me for more information about this role as well as other opportunities. #LI-LH1 #INJUL2026
