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RH
Robert Half
Collections Specialist T/A Centralia, MO
Career Insights for Collections Specialist
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Based on South Carolina data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$40,498 / year median in South Carolina
-23% projected decline
Job Description
Description We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a long-term contract opportunity based in Greenville, South Carolina. In this role, you will help manage customer accounts, address payment concerns, and contribute to timely cash collection while maintaining strong service standards. This position is ideal for someone with prior AR experience who is comfortable balancing independent work with cross-functional collaboration. The assignment is expected to run for one year and follows a hybrid schedule with remote work on Monday and Friday and in-office work Tuesday through Thursday.
Responsibilities:
- Oversee an assigned group of customer accounts by reviewing outstanding balances, organizing follow-up activities, and focusing efforts on collection priorities.
- Evaluate account history and receivable activity to spot recurring issues, determine contributing factors, and support improvements in collection results.
- Carry out weekly outreach to customers through appropriate communication channels, record all interactions, and share updates on account status and next steps.
- Work with internal teams to investigate account discrepancies, support dispute resolution, and negotiate payment arrangements within approved guidelines.
- Complete day-to-day accounts receivable duties such as account reconciliations, statement distribution, credit hold review, release coordination, and recommendations related to uncollectible balances.
- Respond to customer questions regarding invoices, payments, short-pays, chargebacks, and credit memos while ensuring account records remain accurate and current.
- Maintain thorough documentation of collection efforts, resolutions, and account activity to support reporting and follow-up actions.
- Use spreadsheets and related tools to enter data, track trends, and assist with analysis of receivables performance. Requirements
- At least 2 years of experience in accounts receivable with working knowledge of invoicing, aging reports, and cash application processes.
- Prior exposure to credit and collections activities, with at least 1 year of direct collections experience preferred.
- Bachelor's degree in Accounting, Finance, Business, or a related discipline preferred; equivalent education and practical experience will also be considered.
- Familiarity with JD Edwards accounts receivable functions is strongly preferred.
- Basic to intermediate Microsoft Excel skills, including data entry and simple formulas; experience with pivot tables is a plus.
- Strong written and verbal communication skills with the ability to interact professionally with customers and internal business partners.
- Ability to manage priorities effectively, work independently, and collaborate successfully in a team-oriented environment.