We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for a long-term contract opportunity based in Greenville, South Carolina. This role is ideal for someone with hands-on AR and collections experience who can balance analytical review, customer communication, and timely follow-up across an assigned account portfolio. You will work in a hybrid setting, contributing both independently and in coordination with internal teams to improve payment outcomes and maintain accurate account status.

Responsibilities:

• Oversee a designated group of customer accounts, reviewing outstanding balances and organizing daily priorities to meet collection goals.
• Evaluate account activity to spot payment patterns, recurring issues, and underlying causes, then recommend practical next steps to improve results.
• Carry out consistent weekly outreach to customers by phone and email, recording updates and tracking progress on open items.
• Work with internal business partners to address billing concerns, dispute items, and other account-related issues while supporting timely resolution.
• Complete essential accounts receivable activities such as account reconciliations, statement distribution, collection notices, credit hold review, and bad debt support.
• Research and resolve customer questions involving short payments, chargebacks, credit memos, invoice discrepancies, and payment application concerns.
• Maintain accurate documentation of collection efforts, account status, and follow-up actions in the appropriate systems.
• Communicate professionally with customers and internal stakeholders to support resolution efforts and maintain positive working relationships.