Are you organized, professional, and comfortable communicating with people by phone? Our busy law firm is seeking a Collections Agent to join our team. This position works directly with taxpayers to resolve delinquent accounts while also assisting with collection and litigation activities. The ideal candidate is a strong communicator who can manage a high volume of accounts, stay organized, document activity accurately, and provide professional service in a fast-paced legal environment. What You'll Do

• Make outbound collection calls and receive inbound calls from taxpayers
• Communicate professionally with taxpayers regarding delinquent accounts
• Establish and manage payment arrangements
• Perform skip tracing to locate updated taxpayer contact information
• Maintain accurate and detailed documentation of collection efforts and account activity
• Manage a high volume of calls, accounts, and follow-up activity
• Meet with taxpayers as needed regarding their accounts
• Review account and case information to determine appropriate next steps
• Assist with collection and litigation-related activities
• Prepare correspondence, pleadings, and other legal documents as needed
• Conduct research and review various information sources to help move cases forward
• Assist with preparing lawsuits through trial-ready status
• Perform data entry and update case information accurately
• Maintain confidentiality and professionalism at all times
• Perform other duties as assigned What You Need
• High school diploma or GED
• Excellent verbal and written communication skills
• Strong organizational and follow-up skills
• Professional phone etiquette and customer-service skills
• Ability to manage a high volume of calls and multiple accounts simultaneously
• Basic computer knowledge and strong data-entry skills
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to type approximately 50 words per minute
• Ability to work effectively as part of a team
• Strong attention to detail and awareness of deadlines and surrounding activity
• At least one year of legal experience preferred
• Previous collections experience preferred
• Bilingual English/Spanish is a plus
• 10-key experience is a plus What We Offer
• Full-time employment
• Monday through Friday schedule
• Competitive compensation
• Health benefits and 401(k) plans available
• Observance of major holidays
• A professional and supportive team environment
• Opportunity to gain experience in both collections and the legal process

Pay:

$26,000.00 - $32,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Opportunities for advancement Vision insurance

Work Location:

In person