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LL
Langenberg Law Offices
Collection Agent
Career Insights for Collections Specialist
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Scorecard
Based on Virginia data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,923 / year median in Virginia
-20% projected decline
Job Description
On-site • Full-time • The Plains, VA $16-20/hour, depending on experience and credentials About the Firm We are a specialty law firm focused exclusively on homeowners association and condominium law, with a primary emphasis on assessment collections. We work with community associations throughout Virginia to resolve delinquent accounts through a structured, professional legal collections process. Because we are often in contact with people during difficult financial moments, we hold every communication to a high standard of accuracy, professionalism, and empathy. About the Role This is a detail-critical position built to grow. Your primary responsibility from day one is written debtor and homeowner communication . Responding to emails accurately, professionally, and in full compliance with firm procedures and debt-collection regulations. Our written communications carry legal and financial weight, so precision matters enormously: a single overlooked detail can have real consequences for a client, a homeowner, or the firm. We are looking for someone who genuinely takes pride in getting things exactly right. As you master the written side of the role, we will train you into new responsibilities in a deliberate, staged way: first phone communication, and then the more technical financial work of preparing payoff statements, calculating amounts due, and closing accounts. For the right person, this is a real career track from communications into substantive collections and accounting work. Responsibilities Your primary focus (from day one): Respond to homeowner and debtor emails accurately, professionally, and empathetically, following established firm templates and procedures Maintain meticulous, well-organized case files and documentation Follow firm procedures and compliance requirements exactly and consistently As you build mastery, we will train you into (introduced in stages): Managing inbound and outbound calls and voicemails, handling sensitive conversations with care and professionalism Processing and accurately recording payments received Preparing and reviewing payoff statements and documents reflecting amounts due and owing Calculating balances, interest, costs, and fees with precision Supporting account closings Qualifications Exceptional attention to detail — you double-check your work, catch small errors, and take pride in accuracy Excellent written communication — clear, professional, precise writing is the heart of this role A degree in accounting, finance, or a related field is strongly preferred. This position is designed to grow into payoff calculations and account closings, so a strong numbers background is a significant asset. Comfort following strict, defined processes without cutting corners A professional, positive, and empathetic manner with people in stressful financial situations Solid computer skills, including Microsoft Word and Excel, and comfort learning specialized legal and collections software Strong organization and time management; able to work independently and reliably with minimal supervision Discretion in handling confidential and sensitive information Proficiency in English (written and verbal) required Position Details Job type: Full-time, on-site