Company Overview Join One of Arkansas' Best Places to Work! HealthStar Physicians of Hot Springs is a growing, physician-led healthcare organization committed to delivering exceptional, patient-centered care across the Greater Hot Springs community. Our system includes family medicine, pediatrics, behavioral health, walk-in care, hospital medicine, advanced diagnostics, and healthcare practice management services—all working together to improve the health and well-being of the patients we serve. For more than 26 years, HealthStar has built a culture centered on teamwork, respect, growth, and support for our employees both professionally and personally. We know healthcare is demanding, and we are intentional about creating an environment where employees feel valued, empowered, and connected to a meaningful mission. When you join HealthStar, you become part of a team that is passionate about making a difference—for our patients, our communities, and each other. Position Summary The Hospitalist Documentation & Billing Specialist works onsite at the hospital alongside HealthStar's hospitalist providers and serves as the operational link between patient care, clinical documentation, discharge workflow, and billing. This position is responsible for supporting accurate and timely provider documentation using the hospital EMR and AI-enabled documentation tools, ensuring that all patients seen by the hospitalist team are appropriately documented and accounted for, confirming discharge activity at the end of each day, and completing or supporting billing functions for hospitalist encounters. The ideal candidate is highly organized, comfortable working in a fast-paced hospital environment, understands medical terminology, and has prior experience with medical billing, accounts receivable, charge capture, or revenue cycle processes. This individual must be comfortable communicating directly with physicians and other clinical staff to resolve missing documentation, charges, or patient-status discrepancies. Key Responsibilities Clinical Documentation Support Work onsite with hospitalist providers to support complete, accurate, and timely clinical documentation. Assist providers with the use of approved AI scribing/documentation technology and related workflows. Monitor hospitalist documentation throughout the day to identify missing, incomplete, or unsigned notes. Ensure documentation is appropriately captured in the hospital EMR and available to support billing. Communicate directly with providers regarding missing documentation, incomplete encounters, or other documentation issues. Maintain working knowledge of medical terminology, common hospital diagnoses, procedures, and hospitalist workflows. Identify recurring documentation problems or workflow gaps and escalate them to leadership. Daily Census & Encounter Reconciliation Maintain an accurate daily hospitalist patient census. Reconcile the hospitalist patient list against patients documented and billed each day. Identify admissions, subsequent hospital visits, observation encounters, discharges, and other billable hospitalist services. Investigate discrepancies between the hospital census, provider documentation, and billing records. Ensure every patient managed by the hospitalist team is appropriately accounted for before the daily reconciliation process is completed. Discharge Reconciliation Review the hospitalist census at the end of each day and confirm that discharge orders and discharge activity have been appropriately completed. Identify patients expected to discharge whose orders or documentation remain incomplete. Communicate discrepancies to the appropriate hospitalist provider before the end of the workday whenever possible. Track discharge-related workflow issues and communicate recurring problems to leadership. Support organizational goals related to timely discharge processes and accurate transition-of-care documentation. Billing & Revenue Cycle Enter or verify hospitalist patient accounts and encounter information in AthenaHealth or other designated billing systems. Review patient demographic, insurance, provider, date-of-service, and encounter information for accuracy. Capture and submit hospitalist charges accurately and within established timelines. Reconcile daily charges against the hospitalist census and provider documentation. Identify missing charges, duplicate charges, incomplete encounters, and other billing discrepancies. Work directly with providers to resolve documentation or charge-capture issues. Monitor assigned billing work queues and follow up on outstanding or rejected encounters. Assist with accounts receivable follow-up, claim corrections, denials, or other revenue-cycle functions as assigned. Work collaboratively with the central billing team to ensure hospitalist claims are complete and ready for timely submission. Maintain organized records and documentation supporting daily billing reconciliation. Quality & Workflow Responsibilities Help develop and maintain efficient workflows connecting hospital census information, physician documentation, AI documentation tools, discharge processes, and billing. Identify opportunities to improve documentation capture, billing accuracy, provider workflow, and revenue-cycle efficiency. Track recurring issues and communicate trends to hospitalist and administrative leadership. Assist with reports or audits related to hospitalist documentation, charges, discharges, denials, and billing performance. Follow established procedures while also identifying processes that could be simplified or improved. Required Qualifications High school diploma or equivalent. Strong knowledge of medical terminology. Previous experience in medical billing, healthcare accounts receivable, charge entry, revenue cycle, medical office operations, or a similar healthcare role. Comfortable working with physicians and other clinical professionals in a hospital environment. Strong computer skills and ability to learn multiple healthcare technology platforms. High level of accuracy and attention to detail. Ability to reconcile information across multiple systems and identify discrepancies. Strong organizational and time-management skills. Ability to communicate professionally and directly when information or documentation is missing. Ability to work independently, prioritize responsibilities, and follow issues through to resolution. Ability to maintain confidentiality and comply with HIPAA and other applicable healthcare requirements. Preferred Qualifications Previous hospital, hospitalist, physician billing, or inpatient revenue-cycle experience. Experience with AthenaHealth or AthenaOne. Experience working within a hospital EMR. Experience with accounts receivable, claims follow-up, denials, or payment posting. Familiarity with inpatient, observation, admission, subsequent-care, and discharge billing workflows. Experience working with AI documentation, ambient scribing, or other clinical documentation technology. Certified Professional Coder (CPC), Certified Professional Biller (CPB), or other billing/coding certification is a plus but not required. Skills & Characteristics The successful candidate will be:

Detail-oriented:

Notices when a patient, charge, note, discharge, or piece of information is missing.

Persistent:

Follows an issue through until it is resolved rather than simply passing it along.

Technologically comfortable:

Enjoys learning new systems, including AI-enabled tools.

Organized:

Can manage multiple providers, patients, encounters, and deadlines simultaneously.

Confident communicator:

Comfortable approaching physicians and clinical staff when documentation or information is needed.

Process-minded:

Looks for patterns and opportunities to make workflows more reliable and efficient.

Accountable:

Takes ownership of ensuring the daily hospitalist documentation and billing process is complete. Success in This Position Success means that at the end of each day: Hospitalist patients have been reconciled against the hospital census. Required provider documentation has been completed or outstanding items have been identified and communicated. Discharge activity has been reviewed and discrepancies addressed. Billable encounters and charges have been captured accurately. Missing or incomplete information has been followed through to resolution. Leadership can rely on the hospitalist documentation and billing process to be accurate, timely, and organized. HealthStar Physicians of Hot Springs, PLLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.

Pay:

From $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person