Job Overview Billing & Insurance / Checkout Specialist Responsible for handling patient checkout, insurance verification, billing, payment collection, and account follow-up in a busy optometry clinic. Provides excellent customer service while ensuring accurate insurance processing and patient account information. Key Responsibilities Check patients out after eye examinations and testing. Collect copayments, deductibles, coinsurance, and outstanding balances. Verify patient insurance eligibility and benefits. Review insurance coverage for vision and medical services. Submit and process medical and vision insurance claims. Review claims for accuracy and correct billing errors or missing information. Post insurance payments, patient payments, adjustments, and denials accurately. Reconcile daily payments and prepare end-of-day reports. Follow up on unpaid, denied, or rejected claims. Contact insurance companies regarding claim status, benefits, and payment issues. Explain patient statements, insurance benefits, and financial responsibilities. Maintain accurate patient demographic, insurance, and billing information. Schedule follow-up appointments and assist patients with referrals when needed. Maintain patient confidentiality and follow HIPAA regulations. Work closely with doctors, technicians, front-desk staff, and billing teams to resolve account issues. Working with other clinics and doctors for referrals for specialty care. Qualifications High school diploma or equivalent. Previous experience in medical billing, insurance, or healthcare front-desk work preferred. Experience with medical/vision insurance and claims processing is a plus. Cash- handling experience is preferred. Strong attention to detail and organizational skills. Excellent communication and customer-service skills. Ability to work accurately with payments, insurance information, and patient accounts. Knowledge of HIPAA and patient privacy requirements. Comfortable using computers, electronic medical records (EMR), and billing software. Preferred Skills Medical terminology Insurance verification Claims submission and follow-up Payment posting Denial management Patient collections Ophthalmology/optometry billing EMR and practice-management software Microsoft Office What we have to offer Competitive Wages based on experience IRA Retirement plan with company contribution Paid Vacation after qualifying period PLUS vision benefits for you and your family! •At this time we do not offer any insurance (health or dental) •Join our team as an Optician where your expertise will contribute to enhancing the visual health of our community! Pick up an application in person at any of our 3 Locations 225 W. Ashland Ave Indianola, IA 50125; 515.961.5305 55 School Street Carlisle, IA 50047; 515.989.0889 1228 Sunset Drive Suite A Norwalk, IA 50211; 515.981.0224 Email Ami Brownfield at oaindianola@gmail.

com Visit us at:

www.optometricassoc.com

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person