Are you an experienced healthcare administrative professional with the heart to serve and a genuine compassion for patients? If so, we want to meet you! The Patient Care Coordinator demonstrates excellence in patient care with a heartfelt commitment to building relationships and trust with patients. As a PCC, you are on the front line of care for first impressions and lasting exceptional service for each patient we serve. If you are kind, friendly, enthusiastic, and eager to be part of a patient-centered, community-focused practice, please apply today! As a patient care coordinator, you must support our mission, which is: To positively impact the lives of hearing-impaired patients, their families, and the community in which we all live through education, technology, and caring for people as unique individuals, all while staying committed to excellence in every aspect of hearing care.

Position Responsibilities:

Warmly greeting patients and their loved-ones Answering phones and returning calls in a prompt and courteous manner Scheduling appointments and working with office management software Outbound calling to current patients as needed Preparing intake information for new and existing patients Entering and updating all patient information including handling invoices, receiving funds and processing payments. Billing for services and hearing devices Verification of insurance benefits Some hearing aid cleaning and minor repairs as needed Cleaning to ensure safety protocols are being followed Maintaining excellent working relationships with patients and their loved ones, vendors, and colleagues.

Qualifications:

Superior verbal and written communication skills Intermediate level of computer literacy or higher Eye for accuracy and details Welcoming customer service skills Excellent time management and the ability to work independently Professional-level listening and problem-solving skills Strong ability to prioritize, multi-task and stay organized Must have consistent, punctual and reliable attendance At least 1 year of experience in a healthcare setting working with medical insurance billing is required, 3 or more years is preferred Minimum of a high school diploma.

Schedule:

Mon-Thurs 9-5, Fri 9-2 (Closed from 12:00-1:00 p.m. for lunch) This is a temporary position with the potential to be brought on as a full-time, regular employee

Compensation & Benefits :

Base wage of $20-$25 per hour depending on experience Bonus plan available following 90-day of employment Medical care stipend Retirement plan with up to 6% employer match after one year of employment Paid time off and paid holidays Investment in professional development opportunities Please visit our website at nilssonaudiology.com for additional information about our practice. We look forward to meeting you!

Pay:

$20.00 - $25.00 per hour Expected hours: 37.0 per week

Benefits:

Paid time off Professional development assistance Retirement plan Application Question(s): This is a temporary position with the opportunity to be brought on permanently as a full-time employee. Is this arrangement acceptable to you?

Experience:

Medical billing: 1 year (Required)

Work Location:

In person