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Robert Half

Special Assets

Career Insights for Collections Manager

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What they do

A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.

$76,676 / year median in Pennsylvania

-12% projected decline

Explore Career

Job Description

We are looking for an experienced credit specialist to support special assets and delinquent loan resolution activities for a financial institution. This position plays a key role in protecting portfolio quality by guiding collection strategies for residential mortgage and commercial credits, overseeing foreclosure-related matters, and helping ensure regulatory compliance. The role also partners closely with internal teams and legal counsel to address complex borrower situations and achieve practical recovery outcomes.
Responsibilities:
  • Guide the administration and ongoing improvement of practices governing delinquent loan recovery, foreclosure activity, default resolution, and related collection operations.
  • Review and authorize collection strategies developed by team members, including repayment plans, workout structures, and other solutions for past-due borrowers.
  • Monitor reporting for active and recently resolved residential and commercial loans to maintain accurate records and support compliance with credit reporting standards.
  • Lead foreclosure actions for accounts with limited resolution options, ensuring documentation is complete and loan system information is updated correctly.
  • Coordinate with outside and internal legal partners on litigation and foreclosure matters, and represent the institution at hearings or proceedings when required.
  • Oversee real estate owned and foreclosed asset activity, including property inspections, upkeep coordination, and tracking of tax and insurance obligations.
  • Supervise collections staff, provide direction on daily priorities, and support strong performance across the function.
  • Work collaboratively with colleagues across the organization to advance departmental objectives and contribute to broader portfolio management goals.
  • Participate in ongoing development activities such as training sessions, meetings, and industry seminars, while taking on additional assignments as needed.
  • At least 5 years of experience in collections, credit, mortgage servicing, banking, loan workouts, or a closely related area.
  • Strong working knowledge of residential mortgage and commercial loan collection practices, delinquency management, and foreclosure procedures.
  • Understanding of banking compliance requirements, including fair credit reporting expectations and broader regulatory standards.
  • Ability to interpret financial information and apply sound judgment in credit-related decision-making.
  • Demonstrated leadership capability, with prior experience overseeing staff or guiding the work of others preferred.
  • Effective written and verbal communication skills, with the ability to work constructively with borrowers, attorneys, and internal stakeholders.
  • Strong analytical, organizational, and problem-solving skills in time-sensitive and sensitive borrower situations.
  • Bachelor's degree in finance, business, accounting, or a related field preferred, or an equivalent combination of education and relevant experience.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Create a Job Alert Email me about new Special Assets - Credit Officer jobs in Butler, PA Related Jobs Search more jobs Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Do Not Sell or Share My Personal Information This website uses cookies, pixel tags, and other tracking technologies to enhance user experience, personalize content and ads, and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, it will be honored unless you have changed your consent preferences manually. You may opt-out of use of certain cookies through the Do Not Sell or Share My Personal Information link. Your use of the website is subject to our Terms of Use. More information about cookies and how we share information can be found in our Privacy Notice. Do Not Sell or Share My Personal Information I understand

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance