at Christiana Care Health System in Wilmington, Delaware, United States Job Description Job Details

PRIMARY FUNCTION

Collection of insurance accounts receivable including, but not limited to, reporting, analysis, disputes, appeals, and reconciliation of acute hospital/facility claims.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Reviews and submits UB-04 forms to insurance companies. Performs follow-up with insurance representatives to obtain claim status, payment and to resolve claim discrepancies. Submits itemized bills, medical records and corrected claims as needed. Reviews payment vouchers to ensure proper reimbursement. Interacts directly with department staff, Revenue Integrity, HIMS, and payer representatives to evaluate and resolve line level denials. Provides trend analysis to management, leadership, and insurance liaisons. Writes and submits appeals when claims deny incorrectly. Works rejection and late charge reports. Utilizes the Soarian/Cerner billing system for AR and denial reporting. Utilizes ePremis for clean claim review and transmission. Accesses external payer sites for payer policies and claim disputes. Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent required, Associate's Degree preferred. 1-3 years of experience in A/R processes preferred, ideally within a hospital billing setting. Demonstrated strong verbal and written communication skills. Strong organizational and communication skills. Ability to multi-task, self-direct, work independently and with team and team leads. Soarian, Power Chart, and ePremis experience preferred.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

Data entry; Soarian and ePremis navigation. Working knowledge of Microsoft applications, such as Word and Excel. Knowledge of hospital billing and reimbursement policies and procedures. Skill in written and oral communication. Ability to act independently within established guidelines. Ability to multitask, prioritize and manage high volume tasks. Ability to exercise judgement and tact.

Hourly Pay Range:

$22.74 - $34.11 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Post End DateSep 26, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/ Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. To view full details and how to apply, please login or create a Job Seeker account