Description:

Role and Responsibilities Greet members and guests professionally, cordially, and enthusiastically as they enter and leave the Pickleball Center. Learn and use members' names and become familiar with their needs to provide personalized and efficient service. Use Listen First skills during interactions with members, guests, volunteers, and coworkers. Verify membership upon entry, confirm memberships are current in the membership database, and properly record facility access. Manage indoor court reservations, check-ins, and open-play rotation systems (such as paddle-stacking rules or court challenge boards) to ensure fair court flow and timely transitions. Assist program leaders with check-ins, participant rosters, and court assignments for indoor leagues, clinics, and tournaments. Inform players of facility policies, indoor non-marking court shoe requirements, and safety guidelines. Answer telephone calls within three rings using appropriate phone protocol. Provide accurate information regarding Pickleball Center facilities, programs, services, and schedules. When unable to answer an inquiry, obtain the individual's contact information and ensure timely follow-up by the appropriate staff member. Properly transfer calls and take accurate messages for unavailable staff. Address questions, concerns, and negative feedback courteously and professionally. Communicate member suggestions and concerns to the appropriate supervisor. Process payments, program and facility registrations, and applicable fees accurately and in accordance with YMCA policies and procedures. Complete end-of-shift reports and ensure all paperwork and monetary transactions reconcile accurately. Keep the Welcome Center Desk attended except in a true emergency. Execute routine opening and closing procedures, including securing the Welcome Center, managing indoor court lighting, and ensuring court nets and dividers are properly positioned. Inspect indoor courts routinely for safety hazards, such as condensation, moisture, or stray balls, and promptly dry or clear court surfaces to prevent injuries. Respond to emergencies promptly and professionally according to YMCA procedures. Provide basic first-aid supplies as appropriate, complete required accident and incident reports, and notify senior staff. Create a positive and nurturing environment that promotes youth development, healthy living, social responsibility, teamwork, leadership, initiative, and good judgment.

• Support member engagement by communicating YMCA programs and services and encouraging participation.
• Participate in and support the Annual Campaign.

Provide timely feedback to the supervisor regarding member needs, program operations, facility concerns, and opportunities for improvement. Participate in required trainings, workshops, seminars, and professional development opportunities. Maintain a professional appearance consistent with YMCA standards, including required staff shirt and name tag and appropriate attire. Report to scheduled shifts and programs on time and remain for the entire scheduled shift unless coverage has been properly arranged.

• Arrange appropriate coverage when unable to work and notify the supervisor of substitutions whenever possible.
• Contribute to the success of overall Center operations and maintain a positive image of the YMCA.

Demonstrate and model the YMCA's four core values: Caring, Honesty, Respect, and Responsibility. Work cooperatively and effectively with staff, volunteers, members, participants, and community partners. Focus on facility cleanliness during quieter court times. Perform other job-related duties as assigned.

Part Time Benefits:

We offer a competitive compensation and benefits package, which includes paid sick leave, a legal plan, disability insurance, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities.

Requirements:

Qualifications and Education Requirements High School Diploma or equivalent required; Associate Degree in Business, Recreation, Sports Management, Education, or a related field preferred. Minimum of one year of customer service, sales, recreation, hospitality, or related experience preferred. Knowledge of Pickleball rules, regulations, techniques, etiquette, and safety practices. Previous experience working with children and youth preferred.

• Previous experience working with diverse populations preferred.
• Proficiency with Microsoft Office; familiarity with Pickleball Den. Bilingual Spanish/English ability preferred.
• CPR, AED, and Basic First Aid certification required, or ability to obtain certification within the timeframe established by the YMCA.
• Ability to remain calm and exercise sound judgment during emergency and other challenging situations.

Ability to work independently with minimal supervision and within established YMCA policies and guidelines. Flexible availability, including evenings, weekends, and varying program schedules as required. Commitment to providing a safe, inclusive, and positive experience for all YMCA members and participants.