Boarding Office Administrator Hidden Gem Pet Resort - 1.0 Methuen, MA Job Details Full-time $16.50 - $22.00 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Professional development assistance Flexible schedule Qualifications Google Workspace Customer communication Guest relations Phone communication Customer service Spreadsheets Client inquiry handling In-person customer service Organizational skills Front desk Communication with pet owners CRM system proficiency Productivity software Client interaction via phone calls Full Job Description Hidden Gem Pet Resort is a trusted pet care facility dedicated to offering the highest quality boarding, daycare, grooming, and enrichment services to the Merrimack Valley area. Every member of our staff plays a vital role in creating a positive and welcoming environment for our clients and their beloved companions. We are seeking a reliable, detail-oriented Office Administrator to support daily operations and help keep our office running smoothly. This role is ideal for someone who is organized, proactive, and enjoys being the go-to person for coordination, communication, and problem-solving.

Required Skills:

Passionate about pets and committed to delivering outstanding guest service. Professional, dependable, and team-oriented Strong organizational and time-management skills Excellent written and verbal communication skills Discreet, reliable, and solution-oriented. Familiar with luxury-level customer care standards. Brings forward-thinking and creativity to meet the evolving demands of the pet world Knowledge/Proficiency of Microsoft Excel and Google Workspace Basic knowledge of veterinary vaccines and animal health Must be proficient in Kennel Connection or similar CRM's, but willing to train the right candidate Minimum job responsibilities: Manage daily office operations and administrative tasks Answer phones, emails, and general inquiries in a friendly and professional manner Schedule client appointments, meetings, and maintain company calendars Maintain accurate records, files, and documentation Handle confidential information with discretion Assist with invoicing, data entry, and basic bookkeeping tasks Ability to safely chauffeur our clients' dogs to or from their rooms in all-weather Ensure office policies and procedures are followed Minimum availability required: 8:00-5:00 5 days a week 40 hours/week M-F with some holidays and weekends possible Starting wage is $16.50/ hour with minimal experience Pay will commiserate with experience Competitive health and company benefits Opportunity to grow to a larger position

Job Type:

Full-time Pay:

From $16.50 per hour

Schedule:

8 hour shift Holidays Monday to Friday with occasional weekends

Supplemental Pay:

Company Bonus Incentives Ability to commute/relocate: Methuen, MA 01844: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year minimum

REQUIRED

Work Location:

In person

Job Type:

Full-time Pay:

$16.50 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance People with a criminal record are encouraged to apply Application Question(s): Do you have any experience working with Kennel Connection?

Experience:

Microsoft Office:

1 year (Preferred) Ability to

Commute:

Methuen, MA 01844 (Preferred)

Work Location:

In person