Assistant Front Office Manager

Are you passionate about hospitality and ready to take on a leadership role? Carousel Oceanfront Resort Hotel & Condominiums, a premier destination in Ocean City, MD, is looking for an enthusiastic Assistant Front Office Manager to join our dynamic team. In this role, you'll play a key part in delivering outstanding guest experiences and help lead a team in a fast-paced, rewarding environment with opportunities for professional growth. About the Role In this hands-on leadership position, you'll support the Front Office Manager with day-to-day front desk operations and team supervision. You'll be a go-to for guest service excellence, employee engagement, and problem-solving—making sure everything runs smoothly from check-in to check-out.

Job Responsibilities Lead and Supervise:

Step in for the Front Office Manager in their absence, ensuring smooth operations and team guidance.

Guest Experience & Problem-Solving:

Resolve guest complaints and ensure a positive experience for guests and employees alike.

Team Communication & Performance:

Communicate team goals, manage corrective actions, and ensure compliance with policies.

Operational Excellence:

Manage daily front desk operations, ensuring compliance with procedures and policies.

Collaboration:

Work closely with managers and team members to ensure goals and tasks are prioritized and achieved.

Conflict Resolution:

Handle complaints, settle disputes, and resolve grievances in a professional and effective manner.

Customer Recognition:

Ensure customer recognition programs are implemented and the process is followed.

Compliance & Policy Adherence:

Ensure all front office policies and standards are adhered to. Benefits Competitive salary Comprehensive benefits package (Health, Dental, Vision, Life insurance) 401(k) Paid Time Off and Employee Assistance Program Employee discounts for hotel stays and more Opportunities for professional development and career growth Schedule Evening shift Location & Relocation Ability to

Commute:

Ocean City, MD 21842 (Required)

Relocation Assistance Available:

Candidates must be able to relocate to Ocean City, MD before starting work. Ready to Apply? Ready to make a difference? If you're passionate about hospitality and want to lead a team that delivers exceptional experiences, we'd love to hear from you! and join the Carousel Resort family.

Job Type:

Full-time Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Ocean City, MD 21842 (Required) Ability to

Relocate:

Ocean City, MD 21842: Relocate before starting work (Required)

Work Location:

In person