Business Office Manager Paradigm Healthcare Cleveland, OH Job Details Full-time $50,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Referral program Qualifications Medicare Team leadership In-person customer service Scanning High school diploma or GED Medicaid health insurance Bachelor's degree Attention to detail Resident rapport building Organizational skills Medicaid Patient interaction Full Job Description Blossom Care Center is seeking a Business Office Manager to join our team! Apply today, we look foward to connecting with you! Classification and Pay Salaried Exempt Reports to Administrator Summary/Objective In keeping with our organization's goal of improving the lives of the Resident's we serve, the Business Office Manager is responsible for the daily accounting functions of the facility including financial record keeping, billing, and making financial deposits and withdraws from various accounts. This position administers the resident trust fund and petty cash account, provides billing and collection services, and operates the residents' bank. Job Duties  Balance individual resident accounts and provide copies of statements  Complete monthly payment of resident private account changes  Prepare and disburse monthly cash allowances  Create and distribute monthly billing statements  Assist resident s with the completion of medical assistance applications and verify eligibility  Complete representative payee forms on behalf of residents who are unable to do so on their own  Coordinate closure related to accounts of deceased resident's (trust account, death certificate, life insurance claims, funeral expenses, final bills, etc.)  Establish, develop, maintain, and update filing system for the Business Office  Reviews weekly account receivables and payables with the Administrator or designee  Follow established safety precautions when preforming tasks and using equipment and supplies  Maintain the comfort, privacy and dignity of residents and interact with them in a manner that displays warmth, respect, and promotes a caring environment  Communicate and interact effectively and tactfully with residents, visitors, families, peers and supervisors  Answer and respond to call lights promptly and courteously when working in resident care areas  Reports all resident concerns to the appropriate department head  Communicate and interact effectively with residents, visitors, families, staff, and supervisors  Attend and participate in departmental meetings and in-services as directed  Report all resident, staff, or other concerns to the appropriate department head  Report all incidents, accidents, unsafe situations, and concerns immediately  Maintain knowledge of applicable federal, state, and local rules and regulations relating to responsibilities  Ensure that responsibilities are performed consistent with all applicable federal, state, and local rules and regulations as well as facility policies and procedures

Daily Tasks Include:

 Work PCC Dashboard Items, Collections, Incomplete Census, Incomplete Admit  Meet with financial RP and review Private Pay Expectation worksheet  Attend facility meetings, morning meetings, etc.

Job Description:

Business Office Director  Verify payers in Dorado (primary, secondary and therapy)  Set up payers for all admits  Maintain manual census  Research/address payment discrepancies  Return customer service phone calls within 24 hours  Return all CBO emails within 2 hours

Weekly Tasks Include:

 Resident Trust- verify balance of Resident Trust Petty Cash  Complete AR Bill Set up (Billing codes, Auths, and Therapy DX sheets for Part B)  Billing Prep, Complete AR bill set up, verify primary dx sheets, billing codes, auths, and RUGs  AR Reviews with CBO and Administrator  Medicaid Pending Meeting  Submit Refund request to CBO for approval  Submit refund check request via AP  Post refund once approved and check cut  Attend Billing Accuracy Process Meeting  Validate that all residents have a responsible party and with an accurate mailing address (non PO BOX)  Work Aging with

CBO Monthly Tasks Include:

 Submit accounts to DDBOS for High Risk  Run Batch Payer verifications  Pull Pharmacy Invoice and review/request adjustments and credits as needed  Post Pharmacy Invoice (review charges booking to private)  Post ancillaries (lab xray etc) (review charges booking to private)  Resident Trust- run and mail RFMS $2000 limit letters  Submit write off requests (signed by Administrator) to CBO  Resolve all billing errors identified on trial claims by CBO  Send month end census to vendors (Lab, Xray, etc.)  Review Level of Care in PCC for accuracy  Verify that all cash received across counter in the prior month is posted  Scan Resident Trust Packet to CBO  Private collections calls  Generate and mail private/patient liability statements and include second collection letter for any balances remaining unpaid Supervisory Responsibility This position supervises the business office coordinator and any other employees within the Business Office. The position requires communication with and oversight of nursing home staff to ensure that specific policies, procedures, and systems are implemented correctly as it relates to the department. Required Education and Experience  High school diploma or equivalent  One year of experience in an accounting role  Bachelor's Degree in accounting, finance, or related field preferred  Two years of related experience preferred Required Skills  Excellent written and verbal communication skills  Demonstrate leadership, organizational skills, and ability to maintain a positive and professional attitude  Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously  Display attention to detail  Interact with residents, families, and the community in a professional manner  Ability to engage in active listening (giving full attention to those speaking), critical thinking (using logic and reasoning to identify strengths/weaknesses of alternative solutions), and active learning (understanding implications of new information during problem-solving situations)  Exceptional judgment and active foresight  Self-motivated and self-directed Position Type and Expected Hours of Work This position is within a healthcare facility that operates every day. Although this is generally a Monday through Friday position, there will be scheduled times of work on the weekends and holidays. Significant events can occur at any given time that require working. Ongoing direction and support may be necessary if systems are not properly implemented, continuously improved, and monitored. Work Environment and Physical Demands This position generally will require physical activity. It may at times require walking to various locations within a facility. This position routinely uses standard office equipment such as computers, phones, photocopiers and may require some use of machinery consistent with the job duties. While performing the duties of this position, the employee is regularly required to talk and hear. This position at times requires the ability to walk, sit, use hands, reach, climb, stoop, bend, kneel, twist, and lift as necessary. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and assignments may change at any time with or without notice. Reasonable Accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Medicare and Medicaid:

2 years (Required)

Work Location:

In person