FRONT OFFICE / REGISTRATION CLERK

Your Future Starts Here! Are you motivated to do your best work? Do you want to connect with others who are embracing their professional potential? Then join our teams at Southeast Colorado Hospital District. Southeast Colorado Hospital District is on the rolling plains of Springfield, Colorado. Our mission is to focus on the well-being of people in our service area through programs designed to achieve and sustain a state of good health by providing a wide-ranging healthcare system. We offer a comprehensive benefit package as well as ample paid leave. If you want to become part of this growing organization and know you can make a difference where respect, compassion, quality, collaboration and empathy are our values, then we would love to talk about your future!

POSITION SUMMARY

Registers patients by collecting and verifying demographic, insurance, and medical information, accurately entering data into the electronic health record. Obtains required signatures and ensures all admission documentation is complete and distributed to appropriate departments. Greets and directs patients and visitors, supporting efficient patient flow by escorting patients to clinical areas as needed. Performs clerical duties including answering phones, preparing admission forms, filing/scanning documents, and maintaining accurate patient records. Collaborates with clinical staff to support care coordination while maintaining strict confidentiality in accordance with HIPAA and hospital policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interviews patients or their representatives to collect and verify required data for registration form that includes name, address, phone number, attending physician and individual or agency responsible for clinic bill. Enters patient information into computer database, as well as other information such as tests ordered by physician, and lab orders, etc. Obtains required signatures on forms according to established procedures, and ensures information recorded is complete and accurate. Assembles patient files that include registration forms, test requisitions, and photocopies of insurance cards, driver's license, and pre-admission orders. Delivers patient information and forms to appropriate nurse immediately. Greet patients, create a friendly helpful contact and monitor waiting time prior to medical appointment. Makes inquiries for accident and insurance information in a knowledgeable and friendly manner, assembles patient files, and forwards to nursing unit. Collect outpatient co-pays and writes receipts. Directs or escorts patients to waiting area. Assist with filing charts/paperwork, scheduling and answering phones as needed. Input outpatient data using different types of insurance, bill codes, occurrence codes and accident codes. Processes super bills. Inform patients of different types of insurance/assistance programs available. Monitor waiting rooms for cleanliness, stock magazines and educational literature as needed. Back-up other receptionists as needed. Attends meetings and in-service sessions, as directed. Requires regular attendance and punctuality. Performs other assigned duties

REQUIRED QUALIFICATIONS

High School diploma or equivalent. Current CPR certification or ability to obtain within 6 months of hire.

Preferred Qualifications:

Associates Degree 1-2 Years office experience

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to work efficiently both independently and collaboratively with teams and leadership while demonstrating a high level of integrity, sound judgment, and attention to detail. This role requires professionalism in all interactions with employees, patients, and the public, along with the ability to maintain strict confidentiality and comply with all SECHD, state, and federal policies and regulations. Strong problem-solving, organizational, and time-management skills are essential, as is the ability to manage multiple priorities, adapt to change, and meet deadlines in a fast-paced environment. The candidate must communicate clearly and effectively, both verbally and in writing, and demonstrate strong interpersonal skills with a professional and compassionate demeanor. Computer proficiency and the ability to learn new software systems are required. Knowledge of applicable state and federal regulations is preferred. Dependability, initiative, and the ability to see tasks through to completion are critical, as is a commitment to safety, quality, and working under stressful conditions and/or irregular hours.

ADAAA Accommodations:

Southeast Colorado Hospital District is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided with reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Tara Silvey at 719-523-2160 or tsilvey@sechosp.org at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date. Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 719-523-2160 or tsilvey@sechosp.org.

Non-Discrimination Statement:

Southeast Colorado Hospital District believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. Southeast Colorado Hospital District is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status as required by law.

Inquiries may be directed to:

Human Resources Director, Southeast Colorado Hospital District, 373 10th Avenue, Springfield, CO 81073, or 719-523-2160 or tsilvey@sechosp.org.