Plumbing Office & Customer Relations Coordinator. CW Plumbing

LLC - 3.0

Pinellas Park, FL Job Details Full-time $15 - $18 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Interpersonal skills Administrative experience Attention to detail QuickBooks Office management Full Job Description Plumbing Office & Customer Relations Coordinator CW Plumbing - St. Petersburg, FL CW Plumbing is looking for an energetic, organized, and highly communicative Office & Customer Relations Coordinator to join our team. This is more than a traditional administrative position. We are looking for someone who enjoys talking with customers, keeping an office organized, supporting technicians in the field, following up on opportunities, and helping a growing plumbing company generate and retain business. Plumbing or home-service experience is a major plus, but strong communication skills, initiative, and a willingness to learn are most important. What You'll Be Doing Answer incoming calls and provide friendly, professional customer service Schedule and coordinate service appointments Communicate with customers, technicians, property managers, vendors, and office staff Follow up on open estimates and help turn opportunities into scheduled work Follow up with past customers and help maintain customer relationships Assist with accounts receivable and customer follow-up Enter and maintain accurate customer and job information in our service-management system Review technician notes, photos, receipts, and job documentation Assist with preparing and sending estimates, invoices, and customer communications Help coordinate email, social media, and other marketing efforts Work with outside marketing partners and review marketing content Help track where new customers and leads are coming from Request customer reviews and help maintain our online reputation Identify opportunities to promote additional CW Plumbing services Assist management with day-to-day office and operational needs Who We're Looking For Our ideal candidate is someone who: Has excellent verbal and written communication skills Is comfortable and confident speaking with customers on the phone Is organized and able to manage multiple priorities Has strong computer and administrative skills Takes initiative instead of waiting to be told every next step Understands the importance of following up with customers Has a positive, professional attitude Can communicate effectively with both customers and field technicians Is comfortable helping with marketing and business-development activities Pays close attention to details Is dependable and works well as part of a small team Preferred Experience Experience in any of the following would be especially valuable: Plumbing, HVAC, electrical, construction, or another home-service industry Service dispatching or scheduling Customer service Office administration Sales or estimate follow-up Social media or digital marketing Property-management communication Service Fusion, QuickBooks, or similar software What Makes This Position Different We're not looking for someone to simply sit behind a desk and answer phones. We're looking for someone who wants to become an important part of our company—someone who can help us provide excellent customer service, keep our field operations organized, strengthen relationships with existing customers, and help CW Plumbing continue to grow. If you're a strong communicator who enjoys staying busy, solving problems, working with people, and seeing your efforts make a difference in a growing company, we'd like to hear from you. To Apply Please submit your resume along with a brief introduction telling us about your experience and why you think you would be a good fit for a plumbing/service company like CW Plumbing.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person