Job Overview JB West is a regionally recognized exterior remodeling company specializing in roofing, siding, windows, and decks across Illinois, Northwest Indiana, and Southwest Michigan. We are seeking a detail-oriented Insurance Claims Administrative Assistant to support our sales and office teams throughout the insurance restoration process. This role focuses on customer and insurance carrier communication, claim documentation, job file management, and keeping insurance-related projects organized and moving forward.

Key Responsibilities Customer Support:

Answer incoming calls, handle general inquiries, and assist with scheduling.

Team Assistance:

Support the local sales team with administrative tasks, documentation, and appointment coordination.

Data Management:

Maintain organized digital and physical job files while utilizing AccuLynx CRM software to track customer and project details.

Office Operations:

Maintain a clean, organized, and efficient office environment while keeping up with a fast-moving team.

Qualifications & Skills Experience:

2+ years of administrative or office support experience preferred.

Insurance Specialty:

2+ years of insurance claims experience is preferred but not required (highly valuable for navigating roofing and exterior remodeling claims).

Communication Skills:

Excellent written and verbal communication skills (essential for interacting with customers, team members, and insurance adjusters).

Technical Skills:

Comfortable learning and using CRM systems (like AccuLynx) and standard office software.

Soft Skills:

Highly organized, detail-oriented, friendly, professional, reliable, and capable of working independently.

Adaptability:

Ability to multitask in a fast-paced environment with a positive, team-oriented mindset.

Company Culture & Benefits People First Mentality:

Driven by high standards, strong leadership, and community value.

Growth Potential:

Positioned as a long-term role with opportunities to advance as the local office expands

Pay:

$17.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person