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HI
Hampton Inn
Front Desk Staff
Career Insights for Front Office Assistant
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Based on Indiana data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$37,863 / year median in Indiana
+5% projected growth
Job Description
Overview We are seeking a professional and organized Front Desk Staff member to join our team. This role is vital in providing exceptional customer service, managing administrative tasks, and ensuring smooth office operations. The ideal candidate will possess strong office management skills, proficiency with computer applications, and excellent communication abilities. Bilingual skills and experience in medical or dental reception are a plus. This position offers an engaging work environment where attention to detail and organizational skills are highly valued. Duties Greet visitors and clients promptly and professionally, creating a welcoming environment Manage multi-line phone systems, handle inquiries, and direct calls efficiently Schedule appointments using calendar management tools and coordinate meetings Perform data entry, filing, and maintain organized records using Microsoft Office and Google Workspace Assist with billing, bookkeeping, and basic office management tasks using QuickBooks or similar software Provide customer support via phone, email, or in person, ensuring high levels of customer satisfaction Proofread documents for accuracy and clarity before distribution Support administrative functions such as typing correspondence, managing office supplies, and maintaining cleanliness of the front desk area Handle administrative duties related to medical or dental receptionist responsibilities if applicable Qualifications Proven experience in office management, clerical work, or administrative support Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Strong computer literacy with experience in data entry and document proofreading Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Exceptional phone etiquette and customer service skills Ability to operate multi-line phone systems efficiently Bilingual abilities are preferred to assist diverse client needs Prior experience in medical or dental reception is advantageous but not required Strong time management skills with the ability to prioritize tasks effectively Personal assistant experience or familiarity with calendar management is a plus This role is integral to maintaining efficient office operations while delivering outstanding service to clients and visitors. We welcome candidates who are detail-oriented, personable, and eager to contribute to a professional team environment.