Service Coordinator

SERVICE COORDINATOR

We are looking for a highly organized and detail-orientated Service Coordinator to support our service department. This position plays a critical role in prioritizing service jobs, coordinating parts ordering, managing billing, and ensuring compliance across service operations. The ideal candidate will have experience with scheduling, quoting, freight coordination (domestic and international), and supporting service technicians with equipment and compliance requirements.

Key Responsibilities:

Coordinate and schedule service jobs to ensure timely completion and customer satisfaction. Prioritize service requests and assign work based on urgency, resources, and customer needs. Communicate with customers, technicians, and management to provide accurate updates on service progress. Order, track, and manage parts to support service operations. Prepare and process purchase orders for vendors. Ensure timely delivery of required parts and equipment. Oversee billing for all service jobs and parts transactions, ensuring accuracy and compliance. Maintain service requests, job statuses, parts orders, purchase orders and billing documentation. Obtain service and equipment freight quotes, schedule and coordinate shipments, including lifting equipment, and work with freight carriers to ensure timely and cost-effective deliveries. Create and maintain a directory of service providers and resources. Input and maintain service/customer related data of clients and client needs into Field Service Management software (FieldPulse). Maintain compliance with DOT regulations, driver certifications, medical physicals and technician uniforms. Safety, compliance & technician development. Participate in hiring service technicians, evaluations and performance management. Ensure compliance with all company policies and procedures. Develop, implement, update, and enforce Service Department SOPs, workflows, and best practices to improve operational performance and technician accountability.

QUALIFICATIONS

Prior experience in service coordination, scheduling, and billing. Experience in Quickbooks is preferred. Strong organizational and multitasking skills with the ability to manage competing priorities. Excellent customer service and communication abilities, both verbal and written. Familiarity with freight coordination and lifting equipment. Proficiency in Microsoft Office Suite and/or Field Service Management software. High attention to detail, accuracy, and problem-solving skills. Degree preferred, but not required

WHY ELY ENTERPRISES?

We believe we have an obligation as an employer to have a positive & sustainable impact on society and paying attention to the well-being of our people. As one of the industry-leading recycling solutions suppliers for 44+ years, we serve clients nationwide, from distribution centers, scrap yards, recycling centers, retail operations, paper and packaging plants to various types of industrial facilities throughout the world. More specifically, our factory-trained Service Technicians are professionals who fixes problems, makes repairs, and installs both new and used recycling equipment for our clients to keep them running smoothly. Whether you're in management, service, or sales, or support, you are an essential part of our overall success.

EMPLOYEE BENEFITS

Along with competitive compensation packages, Ely Enterprises, Inc. provides an excellent benefit package including: Medical, Dental and Vision Coverage 401K Plan (with company match) Paid Holidays Paid Vacation Group Life Insurance Employee Assistance Program (PHMP) Our Employee Value Proposition (EVP) to you: On-the-job training Career growth opportunities Competitive benefits Continuing Education Ely Enterprises, Inc. will only employ those who are legally authorized to work in the United States for these openings. Applicants will receive consideration without regard to race, gender, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Ely Enterprises, Inc. is an Equal Opportunity Employer (EOE) and welcomes all qualified applicants.

Pay:

$25.00 - $40.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please list 2-3 dates and time ranges that you could do an interview. How many years of Service Coordinator experience do you have? Ability to

Commute:

Lorain, OH 44052 (Required)

Work Location:

In person