An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
Approximately 8:00 AM-4:00 PM, Monday-Friday, with shorter hours during the off-season Position Summary ALCS Lawn Care is looking for a dependable, organized, and customer-focused Office Assistant to join our team. This position plays an important role in the day-to-day operations of our growing, locally owned lawn care company. The ideal candidate is someone who enjoys helping people, is comfortable with technology, can multitask in a busy environment, and is eager to learn. Lawn care or landscaping knowledge is a plus, but we are willing to train the right person. This is a great opportunity for someone who enjoys variety and wants to be part of a small team where their work has a direct impact on our customers and our company. Responsibilities Answer incoming phone calls and assist customers in a friendly and professional manner Respond to customer questions and requests by phone, email, and other communication channels Assist with customer account updates, service requests, and general administrative tasks Communicate with lawn care technicians regarding customer needs, schedules, and service concerns Enter and maintain accurate customer and service information in company software Handle customer concerns and work with management and technicians to find appropriate solutions Assist with new customer inquiries and service setup Maintain organized office records and files Help manage and create content for company social media, including Facebook and Instagram and seasonal customer newsletters Learn and understand ALCS Lawn Care services in order to confidently answer customer questions Provide administrative support to the owner, office manager, and administrative assistant. Assist with other office and operational tasks as needed Qualifications Required Excellent customer service and communication skills Friendly, professional, and positive attitude Strong organizational and time-management skills Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy Comfortable answering phones and communicating with customers Tech-savvy and comfortable learning new software and technology Quick learner with a willingness to learn the lawn care industry Reliable, dependable, and able to work independently Ability to work effectively as part of a team Valid driver's license and good driving record Comfortable using computers, email, and online systems Preferred / Desired Previous office or administrative experience Lawn care, landscaping, horticulture, or related industry knowledge Social media experience, particularly Facebook and Instagram Basic marketing or content creation experience Experience with Microsoft Office and/or Google Workspace Previous experience handling customer concerns or service issues Hours & Seasonal Expectations ALCS Lawn Care is a seasonal business, so the pace and hours of the office vary throughout the year. Typical hours are approximately 8:00 AM-4:00 PM, Monday-Friday Spring, summer and fall are our busiest seasons and require someone who can thrive in a fast-paced environment Hours may be adjusted occasionally during particularly busy periods During the off-season, office hours are reduced and the workload shifts toward administrative work, customer communication, planning, and preparation for the upcoming season We value a healthy work-life balance and recognize that the seasonal nature of our business allows for a different pace during the winter months Compensation & Benefits $20-$25 per hour , based on experience and qualifications Accrued paid time off (PTO) IRA retirement plan with company match Employee bonuses Monday-Friday schedule Shorter hours during the off-season Friendly, team-oriented work environment Locally owned and operated company Opportunities to learn and grow within the company Variety in daily responsibilities and the opportunity to make a meaningful contribution to the team ALCS Lawn Care is a locally owned and operated lawn care company serving Southeastern Wisconsin since 2000. We take pride in providing dependable, professional lawn care services while building strong relationships with our customers and our community. About ALCS Lawn Care Our services include lawn fertilization, weed control, aeration and overseeding, mosquito and tick control, and other lawn care treatments. We are proud of the reputation we've built in our community and are looking for someone who shares our commitment to excellent customer service, quality work, reliability, and being a positive part of the team. If you're organized, personable, comfortable with technology, and looking for a position where every day is a little different, we'd love to hear from you!
Pay:
$20.00 - $25.00 per hour Expected hours: 35.0 - 40.0 per week
