Receptionist

Your experience matters Copper Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team As part of the intake department, you become part of a family that is strong in teamwork, positive communication, and opportunity for advancement. The fast-paced environment is a place to strengthen critical thinking skills and grow in patient management interventions How you'll contribute A Receptionist who excels in this role: Provides front-line support by greeting guests and managing incoming calls, ensuring individuals are directed to the appropriate staff or department. Performs a variety of clerical and administrative tasks while supporting hospital operations and maintaining compliance with HIPAA guidelines. Delivers excellent customer service in all guest and caller interactions Performs clerical duties such as typing, filing, copying, and message taking Facilitates the flow of information throughout the hospital in accordance with HIPAA regulations Collaborates with the Business Development and Assessment departments during the patient assessment and admission process Assists with obtaining patient vital signs upon request from the Assessment Department Greet patients and guests upon arrival and ensure their comfort Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers, and visitors in a prompt and courteous manner Records and routes telephone and in-person messages accurately, completely, and promptly Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc. Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner Routes incoming mail promptly and to the correct departments or individuals; maintains awareness of highly confidential and/or important documents received at the hospital (as assigned) Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors Assists Assessment and other departments as required Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement Able to maintain professionalism in a variety of stressful situations May be required to work flexible hours and overtime What we're looking for

Education:

High School Diploma or equivalent Preferred; Associates Degree Preferred.

Skills:

Critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Schedule :

Full-time Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits :

Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO :

Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth :

Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being :

Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development :

Ongoing learning and career advancement opportunities. More about Copper Springs Copper Springs is a behavioral health hospital located in Avondale, AZ, part of the greater Phoenix metro area. We provide inpatient and outpatient programming for those facing mental health and addiction challenges. Our programs offer caring, compassionate treatment for adolescents and adults, as well as specialized programming for active-duty military, veterans, first responders, and other high-risk frontline professionals. Programs include inpatient mental health and addiction treatment, Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and Help for Heroes®. EEOC Statement Copper Springs is an Equal Opportunity Employer. Copper Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.