Front Desk Receptionist

Job description:

Note:

Please Read Before Applying:

This is an in-office position located at our corporate headquarters in Chula Vista, CA. We are seeking local candidates only. If you are unable to reliably commute to our office, please do not apply. The individual selected for this role will need to be on-site to handle day-to-day tasks and support the team in person. Please ensure you answer the pre-application questionnaire. Only candidates who complete the questionnaire will be considered for the role. We appreciate your understanding and look forward to reviewing your application.

About TSG:

The Strathmore Group (TSG) is a distinguished conglomerate driving excellence in healthcare, health insurance, finance, and the behavioral science space. We take pride in nurturing our team of exceptional, creative, and compassionate professionals. Formed nearly four decades ago, TSG serves as a dynamic hub for innovative ideas and expertise. We value our family-like atmosphere but are also very focused on opportunities which allow us to expand and grow. We now have an opening for an individual to join our team and are looking for the right individual who can contribute to our ongoing success.

Description Summary:

The Strathmore Group (TSG) is seeking a dynamic Receptionist to be the client facing facilitator of "great first impressions". This role will play a vital part in performing clerical, administrative, and various other duties within TSG. It will enhance communication both internally and externally with our vendors, providers, and clients. The selected candidate will work cross departmentally and provide indispensable administrative support to our Account Coordinator and Manager.

Essential Duties Reception and Visitor Management:

Greet, welcome, and direct visitors appropriately. Notify company personnel of visitor arrivals. Maintain updated employee and departmental directories and manage conference room scheduling for internal meetings.

Phone and Administrative Support:

Manage incoming calls: answer, screen, and forward as needed, while responding to basic inquiries related to benefits, claims, and healthcare services. Maintain the phone and messaging system; ensure timely return calls and accurate message forwarding. Assist with mail handling and categorization in alignment with plan-specific protocols.

Administrative and Clerical Assistance:

Provide dependable administrative support to internal teams, including report preparation, research, and general office tasks. Collaborate with the Account Coordinator to ensure accurate and high-quality data. Support interdepartmental workflow processes and contribute to various ongoing or ad hoc projects.

Client & Team Support:

Assist in addressing client service needs and ensure a positive customer experience. Support the broader team by upholding company policies and procedures. Take part in professional development activities, including educational programs and industry events, while contributing positively to team initiatives.

Job Requirements :

High School Diploma or Bachelor's Degree in Health Services or in related field, preferred. Experience with administrative or outward facing customer service. Medical terminology or work-related experience a plus but not necessary. Work experience in a healthcare administration environment a plus.

Must have strong familiarity of:

MS Word, Excel, and Outlook. Skills & Abilities Strong interpersonal, written, and verbal communication skills. English/Spanish speaker preferred. Quick learner Ability to work with minimal supervision. Excellent multitasking skills with the ability to prioritize and complete tasks in a fast-paced, dynamic environment. Strong attention to detail and organizational skills with a process-driven mindset.

Physical requirements:

Must be able to ascend and descend stairs. Ability to sit and/or stand for extended periods Ability to perform work on a computer for extended periods Ability to attend work and meetings with excellent attendance and punctuality Ability to bend and lift up to 25 lbs. No travel required

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): As a receptionist, you may often have to juggle various responsibilities, such as answering phones, greeting visitors, and handling administrative tasks. Can you provide an example of how you prioritize these tasks when things get busy? How do you ensure that all responsibilities are managed effectively? How do you ensure that you stay self-aware of your own performance and development? Imagine that one of the departments you support has a tight deadline for an important report. You've been asked to assist with data entry and research but are also managing your regular front-desk duties. How would you manage your time to ensure both tasks are completed efficiently? Ability to

Commute:

Chula Vista, CA 91914 (Required)

Work Location:

In person