Job Overview We're a busy Farmers Insurance agency looking for a friendly, organized, and proactive Receptionist / Admin Assistant to be a point of contact for our clients. This is a non-licensed role focused on excellent phone service, customer follow-up, and outbound outreach to help us support the people who trust us with their insurance needs.

Salary Range:

$20.00 - $25.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Requirements What We're Looking For Clear, professional phone presence and strong customer-service instincts Comfortable making outbound calls and following up with clients Organized, reliable, and able to multitask in a fast-paced office Good written and verbal communication skills Prior reception, customer service, or call-center experience is a plus (insurance experience not required) Ability to learn basic insurance terminology and agency processes quickly This is a non-licensed position—no insurance license is needed. Responsibilities What You'll Do Answer incoming calls professionally and route them to the right team member Handle customer follow-up (calls, emails, and messages) to ensure clients feel supported Make proactive outbound calls to clients for service reminders, policy reviews, and general check-ins Maintain a welcoming front-desk experience and keep the office running smoothly Support the team with light administrative tasks related to client communication and scheduling About Us Brian Thomas-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with an energetic approach, fostering a supportive environment where talent thrives. Join us to build a rewarding career helping clients secure their futures!