General Position Description As a Front Desk associate, you will be the first point of contact for the PerformanceGaines gym community and will be responsible for providing gym clientele with hospitality-oriented administrative support. You will handle the flow of clientele through the business experience with a five-star service standard and ensure that all front desk responsibilities are completed accurately, with excellent quality, and delivered in a timely manner. We are looking for someone to welcome guests and members, keep the gym clean, provide support to coaches as needed, and to properly open/close the gym to be ready each day. Company Description We exist to help people discover and pursue their highest potential. PerformanceGaines is a physical training community committed to changing how people live by changing how they move. We work with clients who are frustrated with their current physical abilities and want more from their bodies. Here at PerformanceGaines, we believe that there is an intention behind every action, whether realized or not, and that creating awareness of that purpose lends itself to a more meaningful training experience. When you train with purpose, you live with conviction. Competencies A passion for learning and growth that leads to continuous reflection and self-evaluation in alignment with the PerformanceGaines vision Attention to detail, ability to time-manage, and reply promptly to client & inquiries Excellent written and verbal communication skills across different groups (staff, clients, and general public) Highly collaborative and empathetic with a positive attitude Comfortable with Google products (Gmail, Calendar, etc.) & able to learn the ins and outs of GymMaster CRM Ability to be resourceful and proactive in dealing with issues that may arise Highly organized, ability to multitask, with superb prioritization skills Excellent people skills and customer service when interfacing with clientele Professional appearance and presentation Respect for confidentiality of clientele Sales expertise preferred Confident and can be held accountable for responsibilities Able to arrive on time for scheduled shifts and meetings Key Duties & Responsibilities Serve visitors by greeting, welcoming, directing, checking in, and announcing them appropriately Answer, screen, and forward incoming phone calls while providing basic information when needed Provide tours for walk-ins and clients, listening to their needs Perform lead nurture and informative/sales conversations with interested potential clients, demonstrating deep knowledge of gym services and offerings Receive and sort daily mail/deliveries/couriers Communicate & respond to clients, staff, & management in a timely manner through email or phone Process various transactions including memberships, classes, sessions, & merchandise through the current CRM Emptying towel bins, washing & drying towels, and replenishing towel cabinets Check amenities & merchandise to restock, if needed Maintain cleanliness and overall upkeep of gym building & bathrooms Light gym floor maintenance Maintain security by following procedures and controlling access to the gym facility Update appointment calendars and schedule meetings/appointments Perform other clerical receptionist duties such as printing, photocopying, etc as needed Attend staff and one-on-one meetings Comply with all company safety rules Report accidents and injuries to supervisor as soon as possible Qualifications At least 1-2 years of proven working experience in similar roles High school degree Current college students or college degree preferred Demonstrated customer service experience Enthusiasm for health & fitness preferred Team player mentality Ability to lift or move objects weighing up to ~50lbs

Pay:

$23.50 per hour

Education:

High school or equivalent (Required)

Work Location:

In person