Job Title:

Receptionist /

Administrative Assistant Location:

Broomfield, CO Job Type:

Full-time / Part-time (30 to 40 hours, 4 to 5 days a week)

Compensation:

$16.00+ per hour (depending on experience)

About Us:

We are a busy, fast-paced dog grooming business in beautiful Broomfield, Colorado. We are looking for a friendly, energetic, and customer-service-oriented individual to join our team at our state-of-the-art, newly built facility! Our facility offers full-service dog and cat bathing and grooming, alongside limited walk-in services (such as nail trimming and gland expressions). Our hours of operation are Monday through Saturday, 8:00 AM to 4:30 PM.

What We Are Looking For:

Animal Lovers:

Comfortable and familiar with animal interaction and handling.

Multitaskers:

Detail-oriented, organized, and efficient in a fast-paced environment.

Communicators:

Highly communicative, inquisitive, and welcoming.

Experience:

Background in customer service is required.

Desired Qualifications:

Excellent phone etiquette. Basic knowledge of dog breeds. Experience with DaySmart Pet Software (or a willingness to learn).

Primary Responsibilities:

As the first point of contact for our business, providing excellent customer service is a must.

Your duties will include:

Answering phone calls, retrieving voicemails, and answering inquiries from new and existing clients. Scheduling appointments strategically to match our grooming staff's capacity.

Managing the front desk:

greeting clients, checking pets in and out, processing payments, and booking future appointments. Sending out client appointment reminders and communicating via phone, text, and email.

Managing customer data:

adding, adjusting, and closing tickets in our database to ensure accuracy. Preparing and verifying tickets for the following day's appointments and distributing them to the team. Completing other daily operational duties as assigned.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Flexible schedule

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Broomfield, CO 80020 (Preferred) Ability to

Relocate:

Broomfield, CO 80020: Relocate before starting work (Required)

Work Location:

In person