A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
The Physical Therapy Receptionist and Aide helps PT Clinic Manager and PTs with day-to-day operations of the practice; which include front office activities and reception duties, mail, purchasing requests, training and retraining staff when appropriate. Assists PTs in the implementation of patient rehabilitation programs to help improve patient mobility, function and strength when appropriate.
Benefits:
$18 - $20 / hour Paid time off and holidays. Join a one-of-a-kind practice in a place unlike any other - the beautiful Roaring Fork Valley. We're independent by nature, so at Glenwood Medical Associates, we value the expertise and experience of our providers. Here you have the freedom to tailor care based on the needs of each patient. We've cared for this community for over 65 years, building relationships with families that span generations. If you're excited to treat not just the whole patient but the whole family, this is a practice for you. In addition to family medicine, we specialize in dermatology, gynecology and physical therapy. Why GMA? We are a close-knit, collaborative, group of local providers with deep roots in our community. Our team of caring, compassionate medical experts offer award-winning care to patients from Aspen to Rifle, creating generational relationships with families. GMA gives you the opportunity to set your roots here, too. You can enjoy world-renowned hot springs, rivers and lakes, and play year-round with unbound access to skiing and snowboarding, hiking, cycling, fishing and more Requirements
DUTIES AND RESPONSIBILITIES
Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patient with immediate needs and address pertinent questions. Coordinate patient activity in reception area, report problems or irregularities, and communicate delays to patients. Register new patients on computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Assist PT's in case management Monitor visit numbers Administer functional measures as needed Re-submit authorizations when needed Communicate with WC Coordinator/Nurse case manager regarding work comp cases Request updated patient script from MA's outside clinic when needed Maintain open communication and support customer service needs. Answer phones and text messages, and direct callers appropriately per protocol Manage cash drawer per protocol. Oversee reception area and lobby maintenance. Ensure services are in compliance with professional standards, state and federal regulatory requirements. Utilize good communication skills with patients and department staff. In particular, is responsible for successful communication between GMA PT staff and the rest of GMA organization. Perform administrative duties as assigned. Order supplies Straighten, clean and prepare therapy stations and equipment Keep patient's health information confidential at all times and maintain HIPAA compliance. Unlock and lock the clinic at assigned times to maintain the security and integrity of the facility. Attend and participate in scheduled department meetings. Look for ways to better serve patients and GMA and offer suggestions. Performs other duties as assigned.
QUALIFICATIONS
Strong communication skills are a must, as well as good professional judgment and ability to think on your feet. Exudes a high degree of professionalism and customer service. Strong communication and people skills. Must be detail-oriented and a team player. Salary Description 18-20
