Clubhouse

• F&B•Receptionist•part time Responsible for ensuring members/guests receive friendly, attentive, and efficient service in the receptionist/concierge/reservation area.

Performs a variety of administrative, reception, and concierge tasks for the clubhouse. Responsible for assisting all members/guests at the clubhouse location.

ESSENTIAL FUNCTIONS

Greets all residents and directs inquiries to proper party. General office clerical duties as directed by Social/Activities Manager and/or Directors/Front of the House Managers. Assist Social/Activities Manager/Coordinator/Clubhouse Manager with responsibilities during season and to provide coverage for the front desk area. Must project a professional appearance and attitude. Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks. Expedites incoming calls in a pleasant, positive and professional manner. Assists members with copy and fax machine. Insures member/renter is billed properly for charges which occur from use of office machines. Ability to use all office business machines. Assist with copying and distribution of all club related communications. Proofs and assists in compilation of calendar events and monthly newsletters. Maintain ala carte reservation system in an accurate manner. Answer/receive and book restaurant reservations for dining rooms and reservations for organized events. Responsible for call backs to confirm reservations and proper attire prior to events. Taking and arrange "to go" orders from members. Assist directors/managers with marketing flyers and other signage. Handles member complaints and reports the problem to manager on duty to prevent reoccurrence. Responsible for high standards of cleanliness of assigned areas. Attentive to all member requests and inquiries. Interact with residents in a courteous and professional manner. Report all safety issues to Manager, immediately. Assisting with any setup duties prior to shifts. Adhere to all service standards. Able to lift up/move to 25 lbs required. Keep a clean and workable area at all times. Follow policies and procedures. Punctuality and a good attendance record are expected. Perform any other duties and/or tasks that may be assigned. Knowledge Skills and Abilities Ability to read, comprehend, and speak English. Ability to reach, bend, stoop, stand and push, pull, move, and lift items weighing up to 25 lbs. Must be guest service oriented and able to ensure our guests/members are handled with the utmost courtesy and professionalism. Must have the ability to effectively communicate with guest/members and co-workers. Able to work a flexible schedule as needed. Adhere to Quail Ridge dress and grooming standards. Adhere to Quail Ridge emergency procedures. Ability to stand for long periods of time without sitting or leaning. Must possess good communication skills. Ability to follow directions accurately. Good interpersonal skills are required to present a congenial and helpful attitude. Education and experience High school degree and/or equivalent preferred. Good interpersonal skills are required to present a congenial and helpful attitude. Ability to type at least 40 wpm; computer knowledge in the areas of Word, Excel, Outlook email, and Publisher. Must possess good grammatical skills, as well as, have knowledge of correct business writing formats. Experience in the hospitality industry (hotel, restaurant, or country clubs). Able to lift/move up to 25 lbs required. Previous receptionist experience required. Previous hospitality experience preferred. Computer experience required.

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