We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$13 - $17 hourly

Responsibilities:

Bookkeeping:

keep accurate records of all hotel guest account information Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Communicate with housekeeping to make sure guest rooms are ready Mitigate customer complaints as needed Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Understanding of the PEP System to check-in, check-out, run reports as needed as part of the front desk position

Qualifications:

High school graduate, GED recipient, or equivalent Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations About Company A family-owned hospitality company with over 25 years in the industry. We own and operate select-service hotels across the Southeast, and we're growing. We're not a large management company where you're just a number. Our ownership group is hands-on, accessible, and invested in the people who run our properties. We look for solutions-oriented leaders who take initiative, think like owners, and don't wait to be told what needs to happen next. This is a business built on long-term relationships, personal accountability, and shared success. When you join our team, you're joining our family, and we want you to grow with us.