If you LOVE dogs and enjoy helping people, then Dogtopia of Ankeny may be the place for you. Dogtopia is the industry leader in dog daycare, boarding, and spa services, and we are preparing to open a brand-new location in Ankeny. We are looking for an energetic, dependable, dog-loving Front Desk Coordinator who is excited to help us build something from the ground up. This is a great opportunity for someone who enjoys working with people, building relationships, staying organized, and creating a welcoming experience for both dogs and Pet Parents. As the Front Desk Coordinator, you will often be the first and last person our Pet Parents see, which means you will play a key role in shaping their experience with Dogtopia of Ankeny. No prior dog daycare experience is required. We provide extensive training and will teach you Dogtopia's systems, services, terminology, safety expectations, and approach to creating a safe, clean, fun, and educational environment for dogs. At Dogtopia of Ankeny, we are intent on setting people up for success, by matching a person's strengths and talents with the right job. When that happens, it's a win for our people and our organization. As part of our efforts to do that, we ask candidates to complete two assessments: The Predictive Index Behavioral and Cognitive Assessments. The assessments take about (six)/(20) minutes in total to complete, and reveal a person's natural, hard-wired strengths and learning style and from that, more about which roles in our organization would be the best fit for you. These assessments do not provide a yes or no answer on any candidate, and are merely one part of our process of getting to know candidates better. To take the assessment, follow this link: https://assessment.predictiveindex.com/bo/0GJC/FrontDesk_Jun2026_231646 At Dogtopia, daycare is about much more than simply watching dogs play. Our team creates a safe, clean, fun, and educational environment where dogs can learn, socialize, and make their BFFFs — Best Furry Friends Forever. We also make the daycare experience special through events like treat days, themed photo days, slumber parties, and other fun activities for our pups and Pet Parents. Because this is a new location, every team member will play an important role in helping create the culture, routines, and Pet Parent experience at Dogtopia of Ankeny. The Front Desk Coordinator will help establish the tone of the lobby, the flow of communication, the accuracy of scheduling and records, and the overall experience Pet Parents have when they interact with our business. High-performing team members may have opportunities to grow into lead or management roles as our location becomes established. All employees must be 18 years or older.

You are:

A dog lover — obviously! We care deeply about the dogs in our care, and you will too. People-oriented — you enjoy meeting new people, making them feel welcome, and helping them feel confident in their decision to trust Dogtopia. A strong communicator — you can speak clearly, listen carefully, ask good questions, and explain information in a friendly and professional way. Dependable — as a new business, we need team members who show up, communicate, and take their responsibilities seriously. Organized — you can keep track of details, follow up on tasks, and use systems accurately. Service-minded — you naturally look for ways to help Pet Parents, teammates, and dogs have a better day. Positive and enthusiastic — you help create a welcoming environment and bring good energy to a busy workplace. Honest — honesty, accountability, and trust are essential to our culture.

You will:

Create a welcoming lobby experience Greet Pet Parents, dogs, visitors, and team members warmly and professionally. Help Pet Parents feel comfortable, informed, and excited about Dogtopia of Ankeny. Answer questions about daycare, boarding, spa services, memberships, packages, events, and Dogtopia's service model. Use Dogtopia-approved language, branding, and communication standards. Represent Dogtopia of Ankeny in a positive and professional way with Pet Parents and the local community. Support front desk operations Answer phone calls, emails, voicemails, and other approved communication channels. Check dogs in and out of daycare. Schedule and confirm Meet & Greets, daycare visits, spa services, boarding reservations, and other appointments. Maintain accurate Pet Parent and dog records in Dogtopia's systems. Help manage payments, packages, memberships, and account questions according to company procedures. Follow front desk opening, closing, and daily operating procedures. Support sales and Pet Parent communication Share information about Dogtopia's daycare packages, memberships, Founders Offer, spa services, boarding, events, and promotions. Help prospective Pet Parents understand the value of Dogtopia and the benefits of regular daycare. Follow up with leads and Pet Parents as directed by management. Help schedule Meet & Greets and support the process of welcoming new dogs and families into Dogtopia. Communicate clearly with management about questions, concerns, follow-up needs, and Pet Parent issues. Help open and establish a new Dogtopia location Participate in training before and during opening. Help establish front desk routines, communication standards, and Pet Parent experience expectations. Support a welcoming environment for new dogs, new Pet Parents, and new team members. Work closely with Canine Coaches, leadership, and other team members to help the facility run smoothly. Keep the facility safe, clean, and professional Help maintain a clean, organized, and professional lobby and front desk area. Support cleaning procedures and facility standards as needed. Follow safety, sanitation, and operational procedures. Communicate promptly about safety concerns, Pet Parent concerns, dog behavior concerns, or facility issues.

You can:

Work in a busy, fast-paced environment with frequent interaction with people and dogs. Stay friendly, calm, and professional while managing multiple tasks. Use computers, phones, scheduling systems, payment systems, and customer-management tools. Communicate clearly in person, by phone, and in writing. Be around dogs of all sizes and energy levels. Spend time standing, walking, bending, and moving throughout the day. Work flexible days and hours, including some evenings, weekends, and holidays. Lift up to 40 pounds when needed. Stay organized, accurate, and positive in a service-focused environment.

Job Types:

Full-time Part-time Location:

Dogtopia of Ankeny Opening soon in

Ankeny, Iowa Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance Application Question(s): Have you completed The Predictive Index Behavioral and Cognitive Assessment? Can you work between the hours of 1:00 pm and 9:00 pm during the week? Can you work 9:00 am to 5:00 pm on Saturdays?

Language:

English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Ankeny, IA 50023 (Required)

Work Location:

In person