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The Picklr Mount Prospect
Front Desk Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Receptionist
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Based on Illinois data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,883 / year median in Illinois
+6% projected growth
Job Description
Company Overview:
The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you're ready to work hard and play hard, come join our team.Responsibilities:
- (Please note: Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
- Answer phone calls and messages that come into the club
- Greet and check in members for their reservations
- Assist with always keeping the Club clean and orderly
- Provide members with the best experience possible Qualifications:
- Experience in customer service
- Experience with technology Hourly Rate and shift:
- $15/hour
- 15-30 hours per week, shifts will vary as club is open from 6a to midnight daily Roles and Responsibilities
- Role #1
- Play by Point (Court Reservation Software) ○ Checking in members and guest, collecting/adding payment prior to use of the club and transactions on a weekly basis ○ Assist guest with memberships, and members with event registration and reservations
- Role #2
- Customer service ○ Assist when people enter the club ○ No messages left unread on our member communication platforms ○ Answering/Completing phone calls ○ Accommodating daily questions members/guest may have ○ Make sure things are clean at the beginning and end of each shift ■ Refill toilet paper, hand towels, and soap if needed ■ Empty garbage cans ■ Wipe down bathrooms ■ Pick up debris
- Role #3
- Running Programs ○ Correctly run the programs that occur during your shift
- Role #4
- Membership Sales ○ Promote the club and membership opportunities ○ Know the membership well enough to sell over the phone, in the club, or in public ○ Complete the Member Retention Program during each shift