Front Desk Associate

What You'll Do Greet every client by name with warmth; give first‑timers a quick orientation and ensure digital waivers are completed (welcome cards ready). Answer phones, texts, and emails promptly with a friendly, solutions‑first attitude; return missed calls the same business day. Manage iPad/self‑check‑in and check in clients in

MINDBODY

; keep profiles complete. Help clients book or reschedule; support intro offers and memberships; process payments for classes, memberships, retail, and grip socks. Review the daily schedule; identify new clients and trial participants; brief instructors on key notes (injuries, preferences, end‑of‑intro timeline). Encourage post‑class rebooking and invite happy clients to leave a review (Google/Yelp via QR/NFC card). Restock towels/water, tidy lobby, cubbies, and studios between classes; keep the entry area clutter‑free and welcoming. Send quick follow‑ups to first‑timers and no‑shows; call or text clients who would benefit from a membership or next‑step offer. Uphold studio standards for cleanliness and safety at all times. Compensation & Perks Hourly compensation + Bonuses (commensurate with experience) Class perks/discounts Growth opportunities as the studio expands

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Professional development assistance Application Question(s): Should be available from 6:45 am

• 11:45 am (Monday
• Friday) + 1 Weekend Day (Saturday 7:45 am
• 1 pm) or Sunday (9:00 am
• 1 pm) Ability to

Commute:

Naperville, IL 60540 (Required)

Work Location:

In person