Job Summary:

Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.

Essential Responsibilities:

Welcomes and greets members at kiosks and general areas and assists with way-finding. Assists members by providing general information, or referring to appropriate staff, as necessary.

Registers members to include:

verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed. Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate. Receive and return prepared forms to members. Receives funds from members, completes receipts, and properly posts transactions. Retrieves, reconciles, and deposits change fund. Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necesssary. Receives appropriate calls to members and staff as directed by provider or nursing staff. Request and maintains supplies for the kiosks and reception areas. Informs providers or staff of members needing immediate attention. Brings unusual situations too the attention of the approprite staff. Order member cards Offer wheelchair assistance under established guidelines. Wears professional attire to include a KP-provided jacket. Performs other related duties, as appropriate.

Qualifications:

This is an On-call position which requires travel to all Medical Office Buildings in Baltimore.

Basic Qualifications:

Experience One (1) year of customer service experience required. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma or equivalent required.

License, Certification, Registration N/A Additional Requirements:

Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment. Proficiency in the use of applicable computer software and technology.

Preferred Qualifications:

One (1) year of reception experience in a healthcare setting preferred. Knowledge of medical terminology preferred. Current BLS certification preferred. 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