A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Spark Cycling Studio, Brunswick, ME Position Type:
Part-Time About Us:
Spark Cycling Studio is a dynamic and innovative fitness studio dedicated to providing an exceptional experience for our clients. We offer a variety of indoor cycling, yoga, and barre classes in a welcoming and supportive environment. Our mission is to inspire and empower our clients to achieve their fitness goals while fostering a strong community.
Job Description:
We are seeking a friendly, organized, and customer-focused Front Desk Associate to join our team. As the first point of contact for our clients, you will play a crucial role in delivering an outstanding client experience. You will handle a variety of administrative tasks, assist with studio operations, and provide exceptional service to ensure our clients feel welcomed and supported.
Responsibilities:
Greet clients and visitors Handle check-ins, class bookings, and cancellations through our scheduling system Monitor the online phone for texts or calls Provide information about classes, memberships, and promotions Process credit, membership, and retail transactions Maintain a clean and organized front desk and reception area Assist with opening and closing procedures including but not limited to folding towels, vacuuming/cleaning, stocking amenities, etc. Help build relationships with new clients with the goal of selling memberships or class packs Monitor classes for client touchpoints; ie. milestones, intro offer expiration, etc Support studio events and promotional activities Address client inquiries, concerns, and complaints with a positive attitude Collaborate with instructors and other team members to ensure smooth studio operations
Qualifications:
High school diploma or equivalent; some college education preferred Previous customer service or front desk experience, preferably in a fitness or wellness setting Excellent communication and interpersonal skills Ability to learn scheduling and
POS / CRM
software quickly and efficiently Strong organizational skills and attention to detail Ability to multitask and work in a fast-paced environment Positive attitude, friendly personality, and professional demeanor Passion for fitness and wellness Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed
What We Offer:
$15/hour Complimentary membership Opportunities for professional development and growth A supportive and positive work environment Spark Cycling Studio is an equal opportunity employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees.
Pay:
$15.15 per hour
Benefits:
Employee discount Application Question(s): Please tell us about your interest in this particular job, how fitness plays a role in your life, and why Spark Cycling Studio in general.
