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Crossroads Hotel
Front Desk Receptionist
Career Insights for Receptionist
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Scorecard
Based on Minnesota data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$35,478 / year median in Minnesota
-6% projected decline
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, ensuring our guests feel welcomed and valued. Your enthusiasm and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily business functions. Responsibilities Check guests in and out and ensure they are happy with their accomomations. Answer phone calls promptly and efficiently, directing calls to the appropriate departments or personnel. Manage reservation scheduling and calendar organization. Perform laundry duties; washing drying and folding towels and bedding Assist housekeeping staff with various cleaning responsibilities. Support the entire team with miscellaneous tasks as they come up. Experience Excellent customer service skills with the ability to communicate clearly via phone and in person while maintaining professional phone etiquette. Prior experience in the hospitality industry is a plus but not required; strong organizational skills and time management are essential for success in this role. Join us to be a key contributor in creating a welcoming environment while honing your administrative expertise!