Hiring Department UMKC School of Dentistry Dental Clinic Front Desk The UMKC School of Dentistry serves as a leader in the advancement of oral healthcare through exceptional educational programs, scientific inquiry, patient care and service to society. For more than a century, the school has led the way by preparing the next generation of oral health care professionals, conducting cutting-edge research, and delivering high-quality care to patients. Our program is the only public dental school in Missouri and our alumni account for roughly half of all practicing dentists in Missouri. Job Description The Dental Clinic at the UMKC School of Dentistry is seeking an experienced, customer service focused individual to join our collaborative, fast-paced clinical environment. With responsibilities at both front desk and call center areas, individuals in these positions are the first point of contact for Dental School patients, visitors, faculty, staff, and students and are responsible for greeting, updating patient medical records, and providing the necessary information need to be seen in the clinic. Job Duties Checking in patients for their appointments at time of arrival assist patients with using the kiosk Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.) Ensure the front desk is neat, presentable, and equipped with all the necessary supplies Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students Review, update, and reasonably comprehend information contained patient charts/records Input patients' information into the computer system Scan patients' I.D. into the system/update charts when needed Assign doctor codes when needed/end dates on charts Provide doctors notes for work or school Relay rationale for appointments which are cancelled or changed Page students and/or doctors, as needed Print daily student and screening list Answering incoming local, long distance, and inter-campus telephone calls and make proper connections. Place outgoing and interoffice call. Receive and respond to emergency calls, record necessary information, and notify appropriate personnel. Assist in the maintenance of paper assignments and maintenance of records. Provide routine non-technical information upon request and/or refer to appropriate area. Will use computer to schedule patient appointments. Review, update, and reasonably comprehend information contained patient charts/records Input patients' information into the computer system for appointment. Relay rationale for appointments which are cancelled or changed Providing clear Information to patients' and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.) Transfer incoming and outgoing calls within the building Mail out screening letters to patients, note charts if mail was returned Other duties as assigned. Minimum Qualifications High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment Ability to balance multiple tasks simultaneously Bilingual candidates (English/Spanish) are encouraged to apply Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service. Anticipated Hiring Range The anticipated hiring range for this position has been established as up to $19.00 per hour. Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade:

6

University Title:

OFFICE SUPPORT ASSISTANT IV

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page . Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Deadline Review of applications will begin immediately; position will remain open until filled. Apply today!

Sponsorship Information Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits . Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer . To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.