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HS
Homewood Suites Wilmington
Front Desk Agent
Career Insights for Receptionist
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Based on North Carolina data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$34,974 / year median in North Carolina
+11% projected growth
Job Description
Job Summary We are seeking a dynamic and personable Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily business functions with enthusiasm and professionalism. Duties Greet visitors, clients, and staff with a friendly and professional demeanor, ensuring a positive first impression Manage multi-line phone systems efficiently, directing calls accurately and courteously Handle data entry tasks using productivity software such as Microsoft Office, spreadsheets, and Word processing tools Maintain organized front desk areas, including managing calendars and scheduling appointments Assist with office management responsibilities such as filing, proofreading documents, and maintaining supplies Provide excellent customer support by responding promptly to inquiries via phone or in person Utilize technical proficiency to operate office equipment and support administrative processes effectively Requirements Proven clerical experience or office management background in a fast-paced environment Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and data entry skills Excellent organizational skills with the ability to multitask efficiently Exceptional phone etiquette and communication skills; experience with multi-line phone systems preferred Bilingual abilities are highly desirable to serve diverse client needs Previous front desk or administrative experience is advantageous, especially in medical or professional settings Ability to handle confidential information discreetly while maintaining professionalism at all times Join us if you're eager to bring energy, organization, and exceptional service to a vibrant team! This role offers the chance to sharpen your administrative skills while making a meaningful impact on daily operations. We value dedicated individuals who thrive on helping others and creating welcoming environments.