Job Title:

Receptionist Job Purpose:

To serve members and guests in a professional, friendly manner while following outlined club procedures and policies by providing genuine hospitality. Operational Work all scheduled shifts as well as flexibility in covering shifts Punctual for work shift Regularly attends staff meetings Wear full uniform (Black Pants, Black Club Fit Jacket & Sneakers), and name tag on scheduled shifts Maintain reception desk in a clean and orderly fashion Commit to working minimum 3 shifts per week Communication Professional and friendly phone manner Courteous and respectful to members Direct member inquiries\problems to proper manager Check email regular for updates within department Partner with MOD as needed Service Greet everyone who enters the club Show attention to detail in using members' names when checking in Answer all incoming phone calls politely and channel accordingly Job Requirements Ability to stand for extended periods of time Ability to lift 20 lbs Ability to understand and communicate both verbally and written in English Ability to follow directions Ability to think independently and suggest effective solutions to potential challenges Professional and Technical Knowledge Ongoing Club Fit Training through 1huddle

Learning Management System:

Bloodborne Pathogens (annually) Emergency Response Protocol (ERP) (bi-annually) Sexual Harassment (annually) Cyber Security (annually) Understand and utilize multi-line phone and paging system Assist with Guest registration Understanding and executing point of sale procedures Contributes to Team Effort Divides workload and cover breaks equally with co-workers Maintain a good relationship with management ReportingStructure Direct Line to Reception Manager