Receptionist City of Rockdale Salary:

$15.00 per hour, or commensurate with experience Reports to: Utility Services Director Position Summary Performs a variety of clerical and administrative duties while serving as the primary public receptionist for City Hall. Provides high-quality customer service by responding to citizen inquiries, directing requests appropriately, and supporting multiple departments, including Community Services (Code Enforcement and Building), Utility Billing, and administrative offices. This is a full-time position based on a standard 40-hour work week. Overtime is rarely required but may be necessary to ensure efficient City Hall operations. Essential Functions Serve as the first point of contact for the public; greet visitors and answer incoming calls, providing assistance or routing to appropriate personnel Take, document, and relay accurate telephone messages Maintain records for beer and wine retailers, including tracking license expirations and filing copies of state licenses and city occupational tax receipts Making copies of documents when needed Provide support to the Utility Billing Department, including receiving payments for processing by Utility Clerks Coordinate reservations for City facilities, including the Civic Center, Veterans Park, and City Hall parking lot. Explain rules, regulations, and fee structures Collect and document applicable fees and deposits Coordinate facility access (including keys and communication with police dispatch for weekend use) Inspect facilities after events and document condition for deposit processing Schedule cleaning and maintenance as needed Process outgoing mail, including postage, delivery, and tracking usage Collect permit fees and forward inspection requests to the City Planner Monitor and maintain files of city-related publications from local newspapers Provide administrative support to the City Manager, including correspondence, scheduling, and file management Scheduling CSI inspections Perform general clerical duties such as typing, filing, and data entry Utilize office equipment and software, including computers and calculators Ensure the copier has paper Posting community events on the windows Perform other duties as assigned Additional Duties Inspect the Civic Center prior to scheduled events to ensure readiness; report issues for correction Monitor the City's website and notify appropriate staff of needed updates Assist with cemetery records management Report streetlight outages to Oncor using online reporting tools Maintain beverage supplies in Council Chambers for meetings Review postage accounts monthly and process refunds when applicable

Physical Demands Work Type:

Primarily sedentary

Posture:

Frequent sitting and standing at desks and counters

Dexterity:

Frequent use of multi-line phone systems, calculators, and computers

Vision/Hearing:

Required for reading documents, handling transactions, and communicating with the public and staff

Mobility:

Occasional bending, twisting, and reaching for supplies

Lifting:

Up to approximately 20 pounds (mail and office supplies)

Environment:

Primarily indoor office setting with occasional outdoor errands Non-Physical Demands Ability to manage time pressures and multitask in a fast-paced environment Maintain focus and accuracy while handling repetitive or detailed tasks Interact professionally with the public, including handling difficult or emotional situations Work collaboratively with team members while maintaining strong communication

Minimum Qualifications Education:

High school diploma or equivalent (GED)

Experience:

Experience in customer service, public interaction, or general office work preferred Proficiency with Microsoft Office (Word, Excel) and Windows-based applications Experience with cash handling, accounts receivable, or utility billing preferred 10-key calculator proficiency preferred

Preferred:

Bilingual in

English and Spanish Knowledge, Skills, and Abilities Reading:

Ability to read and understand manuals, correspondence, billing documents, and instructions

Writing:

Ability to accurately document transactions, take messages, and prepare basic correspondence

Mathematics:

Ability to perform basic arithmetic, calculate fees, and handle cash transactions accurately

Reasoning:

Ability to assess inquiries and determine appropriate responses or routing Understand and apply policies, procedures, and regulations Follow detailed verbal and written instructions

Interpersonal Skills:

Ability to interact courteously and professionally with the public and coworkers Maintain confidentiality and handle sensitive information appropriately Build and maintain effective working relationships Equal Opportunity Statement The City of Rockdale is an Equal Employment Opportunity/Affirmative Action Employer.