Legal Receptionist Cooper Hurley Injury Lawyers - 4.0 Norfolk, VA Job Details Full-time $38,000 - $45,000 a year 13 hours ago Benefits Profit sharing Dental insurance 401(k) Paid time off Vision insurance Qualifications Maintaining an organized workspace Phone communication Legal office phone management Client rapport building Greeting customers Client inquiry handling Legal firm experience Phone call screening Personal injury law Telephone systems Multi-line phone systems Entry level Full Job Description Join the Award-Winning Team at Cooper Hurley Injury Lawyers Are you the person who can make someone feel taken care of within the first 30 seconds of a conversation? At Cooper Hurley Injury Lawyers, you'll make a real difference every day by helping injured people during one of the most difficult times in their lives. As the first voice people hear when contacting our firm, you'll have the opportunity to provide compassion, build trust, and help ensure every caller reaches the right person for assistance. If you're driven, compassionate, love talking to people, and thrive in a fast-paced environment, we'd love to meet you. Why You'll Love Working Here We're more than a law firm—we're a team that genuinely cares about our employees and our clients. When you join Cooper Hurley, you'll enjoy: Competitive pay with opportunities to grow Health, dental, and vision insurance 401(k) with Profit Sharing Paid Time Off A supportive, family-oriented culture Ongoing coaching, training, and career development A team that celebrates success and works together to achieve it We believe people do their best work when they're supported, challenged, and appreciated. What You'll Do As a Legal Receptionist, you'll be the first impression of our firm by: Answer incoming calls on a multi-line telephone system promptly and professionally, providing a positive first impression of the firm. Maintain professionalism, patience, and good judgment when handling high call volumes, upset callers, or sensitive situations. Identify the purpose of each call and accurately route callers to the appropriate employee, attorney, team, or department in a timely manner. Take clear, accurate, and complete messages when the appropriate team member is unavailable and ensure messages are delivered promptly. Greet clients, potential clients, vendors and other visitors warmly and professionally and notify the appropriate team member of their arrival. Maintain a welcoming, organized, and professional reception and client-facing area. This role is perfect for someone who enjoys helping others while using their customer service skills to make a meaningful impact. We're Looking for Someone Who Is An exceptional communicator Naturally empathetic and a great listener Organized and detail-oriented Comfortable in a fast-paced environment Dependable and understands the importance of being present and ready to provide consistent front-desk coverage Experienced in customer service, reception/front-desk work and handling multi-line or high-volume telephone system Personal injury experience is a plus, but we'll train the right person with the right attitude. Ready to Build Your Career with a Team That Values You? If you're looking for more than just a paycheck—if you want a career where your work matters, your teammates support you, and your success is celebrated—we'd love to hear from you. Apply today and discover why so many people choose to build their careers at Cooper Hurley Injury Lawyers.