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CD
Children’s Dental Village
Receptionist/Insurance Specialist
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Scorecard
Based on Washington data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$40,752 / year median in Washington
+3% projected growth
Job Description
Overview We are seeking a detail-oriented and knowledgeable Receptionist/Insurance Specialist to join our dental team. The ideal candidate will have a strong understanding of dental insurance policies, co-insurances, deductibles & maximums, and treatment frequencies. This role involves managing insurance verification in a timely manner, explaining coverages to parents of our pediatric patients, and documenting benefits & limitations for all staff to reference. This position plays a vital role in ensuring seamless communication between our parents, and their insurance companies, while maintaining strict compliance with confidentiality policies. Candidates should possess excellent customer service skills; patience, understanding for young children and special needs children in our practice, and also posses a solid foundation of dental terminology and procedures. Duties Verify patient insurance coverage and benefits using various systems. Ensure compliance with HIPAA regulations and clinical confidentiality policies when handling sensitive medical records. Assist patients with insurance-related inquiries and provide exceptional customer service Review and process dental records. Utilize Microsoft Office tools for reporting, documentation, and communication purposes Conduct insurance verification to confirm patient eligibility and coverage details before appointments or procedures Maintain organized electronic health records (EHR) management to support efficient clinical workflows Correspondence by phone, email & text with our families regarding upcoming appointments & insurance eligibility. Experience Prior experience in a dental/medical office setting or healthcare environment is required. Knowledge of health insurance policies, managed care processes, and insurance benefits. Proficiency in scheduling and insurance verification is highly desirable. Familiarity with Dentrix and Dental Intelligence is considered an asset. Strong understanding of clinical confidentiality policies such as HIPAA regulations. Excellent customer service skills with the ability to communicate effectively. Experience working with dental terminology and health insurance policies will be considered an asset. This position offers an excellent opportunity for individuals passionate about dental health at the pediatric level, and to contribute to a well-organized team dedicated to providing exceptional patient care while ensuring compliance with industry standards. Office Hours Mon-Thurs 7:30-4 with an occasional Friday PTO/Sick
- Eligible after 90 days probation Premera B/C Medical, Delta Dental & VSP Vision Insurance
- Eligible after 60 days of employment Salary
- Depends on experience & is negotiable
Job Type:
Full-time Pay:
$20.00- $25.