Position Outline:

Leads the Home Repair & Warranty division, overseeing the Project Consultants and Technicians who handle the company's smaller, fast-turnaround jobs. Manages day-to-day scheduling, staffing, and materials across the division while coaching the team on sales performance, client service, and craftsmanship, Partners with the Director of Sales & Marketing to grow the division's business and ensure every repair and warranty job is completed reliably and on time. And behaves in a manner consistent with the McClurg guiding principles of honesty, respect, communication & keeping our word.

Key Results:

• Humble
• Team success over self-elevation mindset
• Hunger
• Drive & urgency to perform well
• Smart
• Emotionally intelligent and self aware
• Lead and develop the Home Repair & Warranty team — Project Consultants and Technicians — to consistently deliver smaller, fast-turnaround jobs on time and to McClurg's quality standard
• Own the division's sales and production pipeline, balancing lead flow, scheduling, and staffing to hit growth and profitability goals
• Serve as the primary escalation point for client and warranty concerns, ensuring issues are resolved quickly and relationships are protected

Team Leadership & Development:

• Directly supervise and coach Home Repair Project Consultants and Home Repair Technicians
• Set individual and team performance expectations, and conduct regular check-ins and evaluations
• Recruit, onboard, and train new division team members
• Resolve conflicts within the team, and between the team and clients or trade partners, in a fair and timely manner
• Hold the team accountable to McClurg's core values, quality standards, and safety practices

Scheduling & Production Management:

• Schedule and prioritize incoming leads and jobs to maintain fast turnaround times
• Coordinate technician and consultant schedules to match job volume and client availability
• Monitor job progress from sale through completion, resolving bottlenecks as they arise
• Maintain accurate job tracking, documentation, and reporting systems for the division
• Stay organized across multiple simultaneous jobs, schedules, and client requests
• Draw on hands-on residential repair and construction experience to provide technical guidance and troubleshooting support to technicians in the field

Sales & Business Development:

• Support and coach Sales & Service Consultants on estimating, proposals, and closing techniques
• Monitor division sales performance against goals and identify opportunities for growth
• Partner with the Director of Sales & Marketing on lead generation, marketing initiatives, and pricing strategy
• Review and approve Time & Materials (T&M) billing on jobs, checking accuracy before invoicing
• Build and maintain relationships with clients, subcontractors, and suppliers that support the division's smaller, fast-turnaround model

Client & Warranty Management:

• Oversee resolution of warranty claims and repair requests, ensuring timely and satisfactory outcomes
• Serve as the point of escalation for client concerns that cannot be resolved by the team
• Review completed jobs for quality and client satisfaction
• Maintain clear, proactive communication with clients throughout their project

Education & Experience Requirements:

• Minimum of 10 years in residential construction, home repair, or a related trade
• Prior experience leading or supervising a team preferred
• Sales or business development experience preferred
• Valid NYS drivers license
• Insured, reliable vehicle

Abilities & Skills:

• Strong leadership and coaching ability
• Concise, effective and clear communication
• Strong conflict resolution skills
• Highly organized, with the ability to manage multiple jobs and priorities at once
• Sales ability, with a customer-first mindset
• Technical knowledge of residential construction, repair, and remodeling trades
• Basic billing capabilities — able to review and understand Time & Materials (T&M) billing on jobs
• Intermediate computer skills using multiple programs and websites

Pay:

$72,000.00

• $75,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person