Collections Clerk
- (Hybrid)
- Full Time
Confidential
- La Mirada, CA
$25.00
- 29.
00 /hr Posted on 08/20/26 (
Ref:
)
This position is for local residents only.
Objective /
Purpose:
The Collections Clerk is responsible for managing assigned customer accounts, securing timely payments, resolving billing disputes (adjustments), and maintaining accurate account records. This position works closely with customers, carriers and internal departments to resolve disputes, ce past-due balances, and support overall collections performance.
Job Duties:
Manage assigned accounts and prioritize collections by aging, balance, risk, credit limits, and payment history
Collect payments in accordance withpany policies and established terms
Contact customers by phone, , and othermunication methods regarding past-due balances
Negotiate payment arrangements while protecting thepany's financial interests
Research and resolve billing, short-pay, ctions, and invoice disputes
Reconcile account activity and payments
Maintain accurate, detailed, timely collection notes and account documentation
Escalate high-risk accounts according topany prores
Achieve established collection and productivity goals
Protect confidentiality of customer andpany financial information
Qualifications:
3 years in collections, accounts receivable, or customer account management preferred; transportation and logistics experience a plus
Strong verbal and writtenmunication skills
Ability to work independently while also collaborating effectively with internal teams
Comfortable working with financial information, aging reports, and account-management system
Proficiency with Microsoft Office (Outlook, Teams, Excel) is required
Experience with ERP/accounts system preferred
Preferred Skills:
Excellent negotiation, problem-solving, and follow-up skills
Highlyanized with strong attention to detail
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