Find & Apply For Office / Administrative Assistant Jobs in Powell, Tennessee

Join Our Team! Gent Heating & Cooling is a family-owned and operated HVAC company committed to providing exceptional service to our customers and creating a positive, team-oriented work environment. As our company continues to grow, we're looking for an organized, energetic, and customer-focused Operations Assistant to support our office team and help keep our daily operations running smoothly. This is an excellent opportunity for someone who enjoys variety in their workday, thrives in a fast-paced environment, and is eager to learn multiple aspects of an HVAC office. The Operations Assistant serves as a flexible team member, providing administrative support while cross-training in several office functions to help fill gaps and ensure exceptional customer service. Position Summary The Operations Assistant provides administrative and operational support to the Office Manager and office staff. This position assists with customer communication, office organization, data entry, and a variety of day-to-day administrative tasks. As a cross-trained member of the office team, this role is expected to learn multiple departments and provide support wherever needed. Primary Responsibilities Answer incoming telephone calls in a professional, friendly, and courteous manner Provide exceptional customer service to both customers and team members Assist with general office administration and daily operational tasks Perform accurate data entry and maintain organized digital records Support the Office Manager, Dispatcher, CSR, and Install Coordinator Assist with scheduling and assigning service calls when requested Prepare, scan, file, and organize office documents Assist with customer follow-up communications Order and maintain office supplies Support marketing, membership, and customer communication initiatives Learn multiple office functions through cross-training to provide coverage during vacations, absences, or increased workload Maintain confidentiality of company and customer information Perform additional duties as assigned to support daily operations Qualifications Minimum of two (2) years of office or administrative experience Minimum of one (1) year of Service Titan experience Excellent verbal and written communication skills Strong organizational and time management abilities Detail-oriented with accurate data entry skills Ability to prioritize tasks and adapt in a fast-paced environment Positive attitude with a willingness to learn Self-motivated and dependable Professional appearance and demeanor Ability to work independently while contributing positively to a team environment Preferred Qualifications Experience using Apple computers and Apple productivity software (Pages and Numbers) Experience with Microsoft Outlook Customer service experience Knowledge of the construction industry HVAC industry experience preferred, but not required What We're Looking For The ideal candidate is someone who: Enjoys helping people and providing outstanding customer service Learns new processes quickly Is flexible and willing to assist wherever needed Takes initiative without waiting to be asked Communicates professionally and respectfully Works well under pressure while maintaining accuracy Values teamwork and contributes to a positive workplace culture Takes pride in staying organized and completing tasks efficiently Why Join Gent Heating & Cooling? At Gent Heating & Cooling, we're more than just coworkers—we're a team. We value integrity, professionalism, accountability, and exceptional customer service. We believe in investing in our employees through training, cross-training, and opportunities for growth. If you're looking for a position where your work truly makes a difference and every day brings something new, we'd love to hear from you.

Job Type:

Part-time Pay:

$18.00 - $22.00 per hour

Benefits:

Health insurance Paid time off

Experience:

Customer service: 2 years (Required)

Service Titan:

1 year (Required)

Work Location:

In person