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Customer Support
Customer Service Representative
Issaquah, WA

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Hilton Garden Inn & Homewood Suites - Issaquah

Guest Service Representative

Entry-Level JobVerifiedNo experience needed
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Job Description

Guest Service Representative Hilton Garden Inn & Homewood Suites

•Issaquah Issaquah, WA Job Details Part-time | Full-time $18.50

•$21.00 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Life insurance Qualifications Training program Customer communication Client services experience within hospitality industry High school diploma or GED Venue guest services Full Job Description The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others! A Guest Services Representative is key to the overall experience of our guests

•-making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility

•this role is perfect for you! What you will be doing Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy The ideal candidate for this position A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required Walk-in applications welcomed!

We are:

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.

What we can offer you:
Insurance:

Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and

Flexible Savings Account Retirement:

After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off:

Vacation Time

•80 hours on your first 3 years of service; Sick Time

•1 hour accrued per 30 hours worked

Paid Holidays:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day Discount programs for shopping, travel, tickets and more GO Hilton Travel Perks Access to our Talent team to help you reach your career growth goals Other benefits: Payactiv

•same day pay up to $100 per pay period, Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other) EOE/DFW Local candidates preferred. Relocation not offered. Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Service Representative may be asked to perform

Job Types:
Full-time, Part-time Pay:

$18.50

•$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you available to work weekends?

Shift availability:

Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Health Insurance