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Consumer Lending Account Support Officer

I, II, III

Global Credit Union

•3.8 Anchorage, AK Job Details Full-time $53,226

•$99,908 a year 6 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Paid sick time Qualifications Identity fraud investigation Account maintenance Associate's degree in Business Administration Mid-level Loan operations reporting Organizational skills Business Administration Loan modification processing Customer support for financial loans Business Associate's degree 2 years Communication skills Credit card services

Full Job Description Overview:

Reports to:

Consumer Lending Account Support Supervisor Functions Supervised:

None Primary Functions:

Responsible for credit reporting and disputes on consumer loans, discontinuance and suspension of services, department reporting, and loan amendment processing.

Duties and Responsibilities:

Responsible for processing credit bureau disputes and related functions on consumer loans, credit cards and real estate accounts. Responsible for matters relating to identity theft associated with member and non-member accounts. Responsible for processing all member requests to invoke Service Member Civil Relief Act. Responsible for review and subsequent actions associated with all non-amortizing, paid ahead, substandard, and board reports as assigned by the Account Support Manager. Responsible for processing requests for suspensions and discontinuances of member services. Responsible for processing loan extensions, and modifications, for consumer loans, credit card, and real estate loans. Perform other duties as assigned.

Qualifications:

Education:

Associate's Degree in Business Administration Creditable Experience in

Lieu of Education:

Two years of experience with a financial institution or equivalent organization, with similar complex duties and responsibilities.

Experience/Skills:

Applicants must display the aptitude and ability to efficiently administer varied assignments related to duties and responsibilities. Must have and be able to display strong oral, written communication skills, and attention to detail.

Tenure:

Assignment to Consumer Lending Account Support Officer I (Category 12), Consumer Lending Account Support Officer II (Category 11) and Consumer Lending Account Support Offier III (Category 10) requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range:

10 : $63,233

•$99,908 annually

Salary Pay Range:

11 : $57,484

•$90,230 annually

Salary Pay Range:

12 : $53,226

•$81,405 annually

Benefits:

Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer