Behavioral Health Technician (BHT)
- Outpatient Mental Health & SUD Services iCare Health Services LLC
- 1.9 Glendale, AZ Job Details $18
- $21 an hour 6 hours ago Qualifications Behavioral observation Personal service client interaction documentation Patient follow-up care Social skills building Risk management for crisis intervention support Activities of daily living (ADL) training Abuse and neglect policy adherence Treatment plan documentation Interdisciplinary collaboration in health services social work Psychoeducational group therapy facilitation Emotional support for clients Medication adherence support Suicide prevention techniques Clinical case management notes De-escalation techniques Conflict de-escalation Mid-level Incident Escalation Emergency procedures Community resource coordination in health services social work Outpatient experience Assisting with ADLs Substance abuse prevention education Cultural competency Substance abuse counseling Counseling Psychology Direct support Client referral services Substance abuse Full Job Description Position Summary The Behavioral Health Technician (BHT) provides direct behavioral health support and rehabilitation services to adults and/or adolescents receiving outpatient mental health and substance use disorder services at iCare Health Services.
The BHT works as part of an interdisciplinary treatment team and provides structured individual (1:1) services, group services, behavioral health skills training, psychoeducation, rehabilitation support, client engagement, care coordination support, and assistance with treatment-plan goals. Essential Job Responsibilities Provide structured 1:1 behavioral health sessions based on the client's assessed needs and individualized treatment plan. Facilitate and/or co-facilitate behavioral health, rehabilitation, psychoeducational, and skills-development groups. Teach and reinforce coping skills, emotional regulation, communication, problem-solving, conflict resolution, stress management, healthy boundaries, and independent-living skills. Provide behavioral health education regarding symptoms, triggers, recovery, wellness, treatment engagement, and available community resources. Provide appropriate substance-use recovery support, including relapse-prevention education, identification of triggers, development of healthy coping strategies, and recovery-oriented skill building. Assist clients with practicing skills identified in their treatment plans and monitor progress toward established goals. Support clients with daily-living and community-integration skills when these needs are identified in the treatment plan. Encourage treatment attendance, medication adherence within BHT scope, appointment follow-through, and active participation in recovery. Conduct appropriate client outreach and follow-up when clients miss appointments, disengage from treatment, or require additional support. Observe clients for changes in mood, behavior, functioning, mental status, or safety and promptly communicate significant concerns to the appropriate clinical professional. Recognize potential behavioral-health crises and immediately follow iCare's crisis-response and escalation procedures. Assist licensed clinicians and other treatment-team members with implementation of treatment interventions within BHT scope. Participate in multidisciplinary treatment-team meetings, case reviews, staffing meetings, supervision, and discharge planning. Coordinate with Case Managers, Peer Support Specialists, nurses, therapists, psychiatric providers, medical providers, and other members of the treatment team. Assist with referrals and linkage to appropriate internal and external services. Maintain appropriate professional boundaries and provide services using trauma-informed, person-centered, culturally responsive, and recovery-oriented approaches. Individual 1:1 Services The BHT may provide structured individual interventions addressing areas such as: Coping skills, anxiety and stress management, anger management, emotional regulation, communication, healthy relationships, social skills, problem-solving, self-esteem, daily structure, independent living, relapse prevention, recovery skills, symptom-management strategies, treatment engagement, and other treatment-plan objectives appropriate to the BHT's scope. 1:1 BHT services are not a substitute for psychotherapy performed by an appropriately licensed clinician. Group Services The BHT may facilitate or assist with groups addressing: Coping and grounding skills Emotional regulation Anger and stress management Communication and interpersonal skills Self-esteem and personal development Healthy relationships and boundaries Independent-living/life skills Recovery and relapse prevention Substance-use education Wellness and healthy routines Problem-solving and decision-making Community reintegration Treatment engagement and recovery planning Group documentation must be individualized and reflect each client's participation, response, progress, and relevant treatment-plan goals rather than using identical notes for every participant. Documentation Responsibilities The BHT is responsible for completing accurate, timely, individualized, and clinically meaningful documentation for services provided. Documentation must clearly support the actual service rendered and time spent and include the reason for the service, treatment-plan goal addressed, interventions provided, client's participation and response, progress or barriers identified, and plan for continued services. The BHT must complete documentation within iCare's established timeframe and promptly make corrections identified through clinical or compliance review. Documentation may never be created simply to generate billable units. Services must be actually provided, medically necessary when required, appropriately authorized, and supported by the treatment record. Client Safety The BHT must immediately report suicidal statements, self-harm concerns, homicidal ideation, significant behavioral changes, suspected abuse/neglect, intoxication or withdrawal concerns, medical emergencies, elopement concerns, threats or violence, or other significant safety issues according to iCare policy. The BHT must not independently make clinical determinations outside their qualifications and must escalate concerns to the appropriate BHP, nurse, provider, Clinical Director, or crisis team. Candidates must meet applicable Arizona requirements for assignment as a Behavioral Health Technician based on their education, training, and/or qualifying behavioral-health experience. A degree in behavioral health, psychology, social work, counseling, human services, substance-use treatment, or a related field is preferred. Candidates should have experience working with individuals with mental health and/or substance use disorders and possess strong communication, documentation, de-escalation, organizational, and client-engagement skills. Required Training/Compliance The BHT must complete all iCare-required onboarding and annual training, which may include CPR/First Aid, HIPAA, infection control, trauma-informed care, crisis prevention/de-escalation, suicide-risk awareness, cultural competency, client rights, incident reporting, abuse/neglect reporting, workplace safety, and other training applicable to the assigned program. Performance Expectations The BHT is expected to maintain professional attendance and punctuality, manage assigned clients appropriately, provide scheduled individual and group services, complete documentation timely, participate in required supervision and meetings, respond promptly to documentation corrections, communicate changes in client condition, and work collaboratively with the multidisciplinary team. Productivity expectations must never override client safety, medical necessity, treatment-plan requirements, scope of practice, or accurate documentation. The Behavioral Health Technician (BHT) provides direct behavioral health support to individuals receiving outpatient mental health and substance use disorder services at iCare Health Services. The BHT provides structured 1:1 interventions, facilitates psychoeducational and skills-development groups, teaches coping and life skills, supports recovery and relapse prevention, monitors client progress and safety, and assists clients in meeting individualized treatment-plan goals. The BHT works collaboratively with therapists, case managers, peer support specialists, nurses, psychiatric providers, and other members of the treatment team. Responsibilities also include client engagement and outreach, timely and accurate clinical documentation, participation in treatment-team meetings, and prompt reporting of changes in a client's behavioral health or safety status. Services must be person-centered, trauma-informed, medically necessary when applicable, within the BHT's scope and qualifications, and supported by accurate documentation.
